How to Purchase a Phone Number in a Sub-Account

Modified on: Mon, 29 Jul, 2024 at 12:38 PM

Before you continue with this guide, please make sure you have set up your agency telephony provider. If you still need to, please follow this guide first, as you can only purchase a phone number once a provider has been selected.

Step 1: How to buy a Phone Number within a Sub-Account

Step 2: At the top left, click here to switch to the sub-account where you want to purchase a phone number.

Step 3. Once you are in the sub-account, click on Settings

Step 4: Click on Phone Numbers

Step 5: Click on Add Number

Step 6: Select the Country you want to purchase the number for.

Here's a list of countries supported by LC Phone System/ Twilio:

Twilio international phone number availability and capabilities

If the country you want is on the list but not visible within the system, you can **buy the number through the Twilio console for the location. (**ONLY applicable to Agencies who have integrated Twilio as the default telephone provider)

A regulatory bundle/Address is required if your agency resides outside the USA or Canada.

Please Note:

Regulatory Bundles/Address are an industry-standard practice, not a HighLevel-specific requirement. 

If your sub-account is outside of the USA and Canada, we highly recommend that you complete the regulatory bundle/address registration for the best telephone experience.

If you are using Twilio as your agency phone provider, please check out how to Purchase a Twilio Number - "Please Select Bundle/Address to Purchase Number."

Frequently Asked Questions

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How to Set Up Call Tracking (Number Pool)

LC Phone Users:

Twilio Users: