HighLevel Support Portal

General 3

• How to validate phone numbers (SMS) ?
• How to use the client's own Twilio account for the location?
• Setting up webhooks to receive incoming calls, messages and status updates for calls (for Twilio users)

Calling 23

• Call Events Not Working for Twilio
• Geo Permissions Issues with Twilio
• Purchase Twilio Number - "Please Select Bundle/Address to Purchase Number"
• Calls Not Recording
• Phone Call Redirect Loop

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LC Phone System 12

• How do I migrate my agency and sub-account over to LC Phone?
• Why is your account suspended
• Regulatory Bundle and Address Creation for Sub-Accounts
• What is LC - Phone System?
• LC Phone Pricing Structure

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Messaging 20

• SMS Not Sending / Delivering to Contacts
• SMS Contains Pieces of Code
• SMS still coming from old Twilio number when I got a new one?
• Incoming SMS only shows up in Conversation / not forwarding to the forwarding number
• An error has occured. Please try again. Error message: The From phone number is not a valid, SMS-capable inbound phone number or short code for your account.

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A2P registration 12

• US Phone Number Registrations
• [A2P Registration] Opt-In Form - Terms and Conditions Guidelines
• A2P 10DLC Brand Approval Best Practices
• A2P Sole Proprietor Brands Registration
• List of campaign use case types for A2P 10DLC registration

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Voicemail 2

• Voicemail For Company And For Users
• Voicemail Drop File Conversion

Phone numbers 15

• Moving numbers out of an LC Phone Sub-account to the client's own Twilio account
• Moving numbers to an LC Phone Sub-account from the client's own Twilio account
• Moving Numbers tool across sub-accounts
• Phone Number Settings Explained
• How to buy a toll free number inside GHL?

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