TABLE OF CONTENTS

• Step 1: Locate your Location ID:
• Step 2: Enter Customer Name (the name should appear exactly as it does on the telephone bill) 
• Step 3: Enter Service Address on file with your current carrier (Please note, this must be a physical location and can not be a PO Box): 
• Step 4: List all the Telephone Number(s) which you authorize to change from your current phone service provider to Twilio Inc. 
• Step 5: Complete the Letter of Authorization
• must be PDF files and cannot exceed 4MB
• Step 6: Include a scanned (or electronic) copy of the most recent phone billing statement:must be PDF files and cannot exceed 4MB
• Step 7: Submit your port request to Twilio:
• Porting your Canadian telephone number (non-Twilio number) to a location
• Frequently Asked Questions
• Related Articles

Please understand that port requests may take 2-4 weeks (4-6 weeks for more requests of more than 50 numbers)

After reviewing the above video, please prepare the following information below and fill out the form: Porting Form

If you have questions, please contact support

Step 1: Locate your Location ID:

Step 2: Enter Customer Name (the name should appear exactly as it does on the telephone bill) 

First Name:

Last Name:

Business Name (if the service is in your company’s name):

Step 3: Enter Service Address on file with your current carrier (Please note, this must be a physical location and can not be a PO Box): 

Address:

City:

State/Province:

Zip/Postal Code:

Step 4: List all the Telephone Number(s) which you authorize to change from your current phone service provider to Twilio Inc. 

Step 5: Complete the Letter of Authorization

• must be PDF files and cannot exceed 4MB

Step 6: Include a scanned (or electronic) copy of the most recent phone billing statement:
must be PDF files and cannot exceed 4MB

Step 7: Submit your port request to Twilio:

Porting your Canadian telephone number (non-Twilio number) to a location

To port your Canadian phone number, the steps are the same as above. Depending on the losing carrier, this process typically takes between 4 - 6 weeks. While you’re waiting, be sure to check the phone numbers’ capabilities that will be available to you after porting.

We charge a one-time porting fee of $7.00 USD per number.

Once we provided you with the Account SID, please prepare the following information below and fill out the following Twilio form: Porting Form

• The number(s) to be ported in E164 format; for example: [+][1][xxx][xxx][xxxx]
• The attached Twilio Canadian Letter Of Authorizationwithin the last 15 days
• Your most recent billing document
• Your Customer Account Number (the one in your current carrier’s records).

Frequently Asked Questions

My Twilio number took forever to port over, what's going on?

Sometimes it might be that those Twilio numbers are already with another Twilio project. So we just need to move the Twilio number once the client provides the losing Account SID.

Please refer to this article to Move Twilio Numbers From One Twilio Account To Another

Related Articles

• Moving numbers to an LC Phone Sub-account from the client's own Twilio account