Update: please prepare the following information below and fill out the form: Porting Form
TABLE OF CONTENTS
- Porting your US telephone number (non-Twilio number) to a location
- Porting your Canadian telephone number (non-Twilio number) to a location
- FAQs:
TABLE OF CONTENTS
- Porting your US telephone number (non-Twilio number) to a location
- Porting your Canadian telephone number (non-Twilio number) to a location
Porting your US telephone number (non-Twilio number) to a location
After reviewing the video, please prepare the following information below and fill out the form: Porting Form
If you have questions, please contact support
1. Location ID:
_____e.g. RNTEDRA9ap9xSh2MyTYS_________
2. Customer Name (the name should appear exactly as it does on the telephone bill)
First Name:
Last Name:
Business Name (if the service is in your company’s name):
3. Service Address on file with your current carrier (Please note, this must be a physical location and can not be a PO Box):
Address:
City:
State/Province:
Zip/Postal Code:
4. List all the Telephone Number(s) which you authorize to change from your current phone service provider to Twilio Inc.
Number type | Phone number(s): | Wireless Account number: | Pin / Last 4 of SSN: | Service Provider |
Wireless Numbers | e.g. +17787787878 | e.g. 12345678 | e.g. 1234 | e.g. Verizon |
Landline & Toll-Free Phone Numbers | e.g. +18881234568 | |||
- must be PDF files and cannot exceed 4MB
6. A scanned (or electronic) copy of the most recent phone billing statement:
must be PDF files and cannot exceed 4MB
More information:
We will then be able to submit these information for you in the sub-account:
Porting your Canadian telephone number (non-Twilio number) to a location
Depending on the losing carrier, this process typically takes between 4 - 6 weeks. While you’re waiting, be sure to check the phone numbers’ capabilities that will be available to you after porting.
We charge a one-time porting fee of $7.00 USD per number.
please prepare the following information below and fill out the form: Porting Form
If you have questions, please contact support
- The number(s) to be ported in E164 format; for example: [+][1][xxx][xxx][xxxx]
- The attached Twilio Canadian Letter Of Authorizationwithin the last 15 days
- Your most recent billing document
- Your Customer Account Number (the one in your current carrier’s records).
- Location ID:
_____e.g. RNTEDRA9ap9xSh2MyTYS_________
FAQs:
1. My Twilio number took forever to port over, what's going on?
Sometimes it might be that those Twilio numbers are already with another Twilio project. So we just need to move the Twilio number once the client provides the losing Account SID.
Please refer to this article to Move Twilio Numbers From One Twilio Account To Another