⚠️ An error has occured. Please try again. Error message: The From phone number is not a valid, SMS-capable inbound phone number or short code for your account.

If you're seeing this error while trying to send an SMS, it usually means the phone number assigned to your account is not enabled for SMS. It may be voice-only.

TABLE OF CONTENTS

• Why This Happens
• How to Fix It ?
• Step 1: Check your Phone Number Capabilities
• Step 2: Buy a New Number (If Needed)
• Step 3: Use Phone Number Assignment Feature

Why This Happens

The number assigned to your HighLevel location supports voice only—not SMS. As a result, any attempt to send a text message from that number will fail with the error above.

How to Fix It ?

Step 1: Check your Phone Number Capabilities

1. Go to the Location settings > Phone Numbers > Manage Number 

2. Click on 3 dots > Number Info on purchased phone Number as in Screenshots below
   

3. Check whether the number you have purchased have both SMS and Voice capabilities.

Click on 3 dots > Number Info on purchased phone Number

Number info window opens in right pane, check number capabilities here

Step 2: Buy a New Number (If Needed)

If your current number doesn't support SMS and Voice, you’ll need to buy one that does:

1. Go to the Location settings > Phone Numbers > Manage Number > Add New Number
   

2. Look up your country.

3. Make sure to choose numbers that support both SMS ? and Voice ? in that country.

Step 3: Use Phone Number Assignment Feature

If the country doesn't offer SMS+voice capable Twilio numbers, Here's how to use the phone assignment feature for SMS/Voice capable phone number setup: