Understanding Default Phone Preferences for New Sub-Accounts

Modified on: Fri, 13 Jun, 2025 at 9:59 AM

When creating new sub-accounts, certain settings are pre-applied to streamline the setup process. These settings ensure that sub-accounts are configured optimally from the start, reducing manual adjustments. However, users can modify them at any time to better suit their operations.


TABLE OF CONTENTS



How to Modifying These Settings


Users can adjust these preferences anytime based on their operational requirements. To make changes:


  1. Login to your Agency Account and click on Settings.

  2. Click on Phone Integration.

  3. Click on the Account Creation tab.

  4. Update the settings based on your needs.


Understanding Default Preferences 



✅ Pre-enabled by default


This setting ensures that new sub-accounts are automatically connected to the phone system. It provides instant access to messaging and voice services, eliminating the need for manual setup.


2. Allow Sub-Account Users to Submit A2P Registration if Re-Billing is Disabled


By default, sub-accounts can only submit A2P (Application-to-Person) registration if re-billing is enabled. Enabling this option allows users to submit A2P registration even when re-billing is disabled. (Optional setting)


3. Automatically Enable Number Intelligence


This feature provides enhanced phone number intelligence by:


  • Validating numbers before sending the first SMS

  • Detecting incoming spam calls

  • Looking up the names of unknown callers before answering


Enabling this setting improves the efficiency and reliability of phone communication. (Optional setting)


4. Messaging Limit


The Messaging Limit applies to all newly created sub-accounts. The selected limit determines the messaging capacity for new sub-accounts, ensuring compliance with usage policies.


  • Current Limit: Messaging Ramp (default setting)

  • Users can modify this setting as needed.


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