Messaging

Messaging

SMS Not Sending / Delivering to Contacts
Troubleshooting SMS delivery failures can be stressful. In this help doc, we will explore all the possible reasons why an SMS sending or delivery might fail...
Wed, 26 Jul, 2023 at 6:52 PM
SMS Contains Pieces of Code
Wed, 8 Jan, 2020 at 12:32 PM
SMS still coming from old Twilio number when I got a new one?
Issue: SMS still sent from the old Twilio number when I purchase a new one and select that as the default outbound number. Reason: Since ...
Mon, 20 Feb, 2023 at 12:36 PM
Incoming SMS only shows up in Conversation / not forwarding to the forwarding number
We will only receive the inbound messages in the Conversation tab using Highlevel's mobile app and web app. Incoming SMS will not be forwarded to th...
Fri, 17 Feb, 2023 at 12:53 PM
An error has occured. Please try again. Error message: The From phone number is not a valid, SMS-capable inbound phone number or short code for your account.
If you're trying to send an SMS message and it's showing you this error message An error has occurred. Please try again. Error message: The From pho...
Mon, 20 Feb, 2023 at 1:24 PM
Incoming or inbound SMS message showing as calls / not showing at all
Try to reset Twilio number if you are NOT on Leadconnector phone system: If resetting the Twilio number is not working, When inbound SMS is not coming i...
Fri, 24 Feb, 2023 at 1:08 PM
Troubleshooting when Conversations are glitching
Here are different scenarios to explain how conversations could appear as glitching: Why there are incoming calls from different people all being att...
Mon, 20 Feb, 2023 at 12:53 PM
Twilio Error 21610 "The message from/to pair violates a blacklist rule" when sending SMS
The Twilio API will return this message if you attempt to send an SMS or MMS to a recipient who has previously replied to your Twilio number with one of the...
Tue, 17 Aug, 2021 at 1:29 PM
Common Unsuccessful SMS errors
Common errors in agency settings Maximum numbers reached for a sub-account: If you are on trial with Twilio, you can only have one subaccount. Once ...
Tue, 29 Nov, 2022 at 9:55 AM
How to check logs for a specific text message if you are connected to your own Twilio account
Twilio offers several tools for investigating the interaction between Twilio and your application. If a message fails to go through, is delayed, or otherwis...
Fri, 19 May, 2023 at 4:36 AM