Call Events Not Working for Twilio

Modified on: Thu, 8 Aug, 2024 at 10:10 AM

TABLE OF CONTENTS

Step 1: Go to the Account dropdown on the top-right menu, click on Subaccounts
Step 2: If there are too many subaccounts inside Twilio, you can go back to HighLevel and copy the Account SIN for that location to search in Twilio:
Step 3: Search based on the Twilio Subaccount SID in HighLevel agency settings -> Twilio Paste the Account SID here and click on it:
Step 4: Click into the subaccount so you will see there's an orange text on the top left:
Step 5: Click Monitor -> Logs -> Calls
Frequently Asked Questions

Troubleshooting tips when call events don't seem to be working:

https://console.twilio.com/

Step 2: If there are too many subaccounts inside Twilio, you can go back to HighLevel and copy the Account SIN for that location to search in Twilio:

https://app.gohighlevel.com/settings/twilio

Step 3: Search based on the Twilio Subaccount SID in HighLevel agency settings -> Twilio

Paste the Account SID here and click on it:

Step 4: Click into the subaccount so you will see there's an orange text on the top left:

Step 5: Click Monitor -> Logs -> Calls

Frequently Asked Questions

Currently no frequently asked questions. Submit feedback on this article to help is add questions to this section!