HighLevel Support Portal

GIF needs to be tapped to load on iPhones if a contact is not added into the phonebook. This is standard behaviour.

To protect agencies' SMS reputation and limit exposure, we have implemented the below features available in LC - Phone System ONLY! This messaging pol...

Message filtering refers to the blocking of messages that are unwanted or illicit. Filtering may occur to enforce LC - Phone Messaging Policy, or to comply ...

In simple terms, link tracking helps measure the success of text message campaigns, but it can cause problems for users. Public shortened URLs often redirec...

If you've recently sent text messages to United Kingdom (UK) mobile numbers using international long codes. Here's what you need to know: Effec...

Error and Opt-out Rate Monitoring We are focused on helping our customers deliver trusted communications. To make sure that the carrier does not block or ...

Issue: There's confusion regarding sending text messages in Mexico, as the recipient sees a different number than the one you sent it from. This hap...

Primary rule:  If the User (who logged in to send the SMS) is in the sub-account's My staff tab and has a Twilio Number assigned to himself or h...

SMS carriers and Email Providers have attachment file size limitations to prevent deliverability issues and to make sure that their servers are not over...

Ready to initiate an amazing SMS Text campaign to capture, nurture, and close those leads in HighLevel!? As you go to send, you might be asking yourself....