Using media in SMS campaign - how will it look on receiver's device?

This article explains how media (images or videos) behaves when used in SMS campaigns on the platform. You'll learn how messages appear to recipients on different devices, how character limits and file sizes impact delivery, and best practices to avoid message failures.

Media in SMS campaigns refers to attaching images, videos, or files to a message. When you include media, the message automatically becomes an MMS (Multimedia Messaging Service), which enables you to send rich content. Unlike plain text SMS, MMS allows longer messages and embedded visuals. However, how media is displayed — and whether it sends successfully — depends on the file format, message length, and the recipient's device and carrier.

Adding media to your messages can significantly improve engagement, reinforce branding, and increase campaign effectiveness. Understanding how media behaves ensures your content is both attractive and delivered correctly.

• Increases engagement with visual content
• Supports promotions with product images or videos
• Sends richer messages by converting SMS to MMS
• Bypasses the 160-character limit of SMS
• Allows hosting and sharing downloadable files (as links)
• Boosts click-through and conversion rates

Understanding the difference between SMS and MMS helps you avoid formatting issues and delivery failures. When you attach media, the message becomes an MMS and is subject to different rules than a standard SMS.

When media is attached to a message, the platform automatically converts it from an SMS to an MMS. This conversion removes the SMS 160-character limit and allows embedded visuals, but it introduces new constraints such as file type, size, and carrier compatibility.

Different devices and carriers may display media differently. Knowing what to expect helps you design messages that appear clean and professional regardless of the device.

• Android: Shows media inline with the text. Displays media and message as one content block.
• iPhone: May show media as a separate message above or below the text. iPhone may split image and message into separate bubbles.

These differences are device-specific and cannot be controlled by the sender.

Character count and media type impact how messages are delivered and formatted. Here's what you need to know to avoid delivery problems. Messages without media are sent as SMS and are limited to 160 characters. If you exceed this, your message is split into segments.

Media messages can behave unpredictably depending on file size, device type, and carrier policies. These are the most common issues to watch for:

• Large files may be stripped or trigger message failure
• iPhones and Androids may render messages differently
• Some carriers may block MMS if flagged content or media exceeds size limits
• Files that can't be sent directly are hosted and shared via clickable links