When sending out emails with any links from a custom domain in LC email, it's essential to ensure you have generated an SSL certificate by verifying the domain beforehand. Failure to do so will result in a broken link when a recipient tries to open in.
We support enabling the HTTPS protocol on open, click, and tracking URLs. We utilize Let’s Encrypt with HTTP-01 challenges via your existing tracking CNAME record to issue a TLS certificate.
By default, when a domain is created and verified, an SSL certificate will be issued. There are three statuses in SSL.
(You can get to this screen by going to "Settings" > "Email Services" > click on the "Dedicated Domain And IP" button on the right side of the screen.)
1. SSL Issued: SSL certificate was successfully issued to your domain
2. SSL Pending: Generate SSL certificate was in progress and not issued
What should you do now?
Verify the domain again by following the steps:
- Click the "Verify Now" > you will be redirected to the domain DNS page
- Verify that all your records are verified
- Hit the "Verify domain" button to issue an SSL certificate.
3. SSL Unknown: SSL was not generated and not issued.
What should you do now?
Verify the domain again by following the steps:
- Click the "Verify Now" > You will be redirected to the domain DNS page
- Verify that all your records are verified
- Hit the "Verify domain" button to issue an SSL certificate.
FAQ
What do I have to do when my email link URL gets broken?
Navigate to your domain and verify the domain again.
What do I have to do when I get this page error? This site can't provide a secure connection.
Navigate to your domain and verify the domain again.
What should I do when the SSL is Pending and SSL is Unknown?
Navigate to your domain and verify the domain again.