The Client Portal Notifications feature consolidates all notifications from the client portal and its associated child apps into a centralised location – the Notifications Tab. This allows users to conveniently access and manage all their notifications within the application. 

TABLE OF CONTENTS

• How to access Notifications?
• What notifications you will receive?
• Managing Notification Preferences 
• Notification Options for Individual Users
• Notification Controls for Portal Owners
• How to Manage Your Notification Preferences
• Benefits of Notification Customization

How to access Notifications?

• Navigate to the Bell icon within the application.
• All notifications, including those from child apps (courses, communities), will be listed in the same place.
• Click on each notification to view details or take relevant actions.
  All notifications for all community groups, will be found under the same place. For all in-app notifications, users get email notifications too
  

  Note: All notifications sent via Client Portal (including commuities) are charged.
  

What notifications you will receive?

Here's a list of notifications you will encounter in Notifications Tab:

In-app notification type	Child - App	In - App Notifications	Email notifications
Tagged in a Comment	Communities
Tagged in a Post	Communities
@everyone  in comment	Communities
@everyone  in post	Communities
Request to join (User)	Communities
Request to join (Admin)	Communities
Membership approved	Communities
Membership declined	Communities
New Course added in Learning Tab (User)	Communities
New Like	Communities		N/a
New Comment	Communities
New reply on comment	Communities

Managing Notification Preferences 

The Client Portal includes robust notification controls that allow both individual users and portal owners to manage how and when alerts are delivered. These settings help users stay informed while minimizing unnecessary notifications. Notifications can be delivered by email or push (for mobile app users), and preferences can be customized per event type.

Notification Options for Individual Users

Users now have full control over whether they receive email or push notifications for specific types of events. This helps create a personalized experience that avoids notification fatigue while still ensuring important updates are seen.

Users can independently enable or disable email and push notifications for the following event types:

    •    Community updates

    •    Course certificates

    •    Likes on posts

    •    Likes on comments

All preferences can be accessed through the Manage Your Account section of the Client Portal.

Notification Controls for Portal Owners

Portal owners can also configure certain notification defaults, specifically around engagement signals like likes. These settings apply across the entire portal and may override individual preferences in some cases.

Owner-controlled settings include:

    •    Enabling or disabling email notifications for post likes

    •    Enabling or disabling email notifications for comment likes

When a notification setting is locked by the portal owner, the user will see a tooltip explaining that the option is managed by the administrator.

How to Manage Your Notification Preferences

Users can manage their own notification preferences by following these steps:

    1.    Navigate to the Client Portal, Communities, or Courses area.

    2.    Click your profile icon in the upper-right corner.

    3.    Select Manage Your Account from the dropdown menu.

    4.    Choose Notifications from the left-hand menu.

    5.    Use the toggle switches to turn email or push notifications on or off for each event type.

Benefits of Notification Customization

Greater Personalization

Users can tailor their notification preferences to reduce inbox clutter and avoid unnecessary alerts.

Push Notification Support

Push notifications can now be independently managed in addition to email, giving mobile users more flexibility.

Engagement Awareness

Users can receive alerts when their content receives likes, helping them stay connected to the community.

Simplified User Experience

Clear tooltips indicate when a notification setting is controlled by the portal owner, reducing confusion and support issues.