How to Disable LC for Subaccount/Location (LC to Twilio)

Modified on: Tue, 11 Mar, 2025 at 8:13 AM

This guide explains how to disable the LC (LeadConnector) Phone System at the agency level, ensuring that all future sub-accounts default to Twilio as their phone provider. It also clarifies that no phone numbers will be lost during the transition and provides step-by-step instructions for a smooth migration.

TABLE OF CONTENTS

Important Information Before Disabling LC Phone
Getting Started with Disabling LC Phone
What Next?
Frequently Asked Questions
Related Articles

Important Information Before Disabling LC Phone

Future Sub-Accounts Will Use Twilio by Default: Disabling the LC (LeadConnector) Phone System at the Agency Level means that all future sub-accounts created under your agency will default to Twilio as their phone provider.
No Phone Number Loss: This process does not result in any phone number loss since agencies only monitor sub-accounts and do not have their dedicated phone system for calls or messages.
Multiple Disabling of LC for Subaccounts: You can now disable the LC phone system for multiple subaccounts. Just fill in the same form as mentioned in this article.
Additionally, if you need assistance moving out of LC Phone from the agency, you can always contact HighLevel Support.

Getting Started with Disabling LC Phone

Disabling the LC Phone System at the agency level is a crucial step if you want all future sub-accounts to default to Twilio as their phone provider. This process ensures that your agency can manage phone services independently while maintaining seamless communication for all sub-accounts.

Before proceeding, you’ll need to gather some essential details, including your HighLevel Location ID and Twilio credentials. If you already have a Twilio account, you can retrieve these details from your Twilio console. Once everything is ready, follow the steps below to disable LC Phone for your agency.

Step 1: Locate Your Sub-Account (Location ID)

Before proceeding, you must identify the Location ID of the sub-account you want to disable LC Phone. Navigate to Settings → Business Profile and locate the Location ID (copy this for later).

Step 2: Obtain Twilio Credentials

Since Twilio will be the default phone provider after disabling LC Phone, you need to gather your Twilio Account SID and Auth Token. Log in to your Twilio account (Twilio Console). In the Twilio Dashboard, on the homepage itself, locate the Account Info i.e. the Account SID and the Auth Token.

Step 3: Submit the Disable LC Phone Form

Now that you have your Location ID, Twilio Account SID, and Auth Token, you can submit the request to disable LC Phone. Open the Disable LC Phone Form and fill in the following details: Sub-Account ID (Location ID), Twilio Account SID, and the Twilio Auth Token, and now submit the form.

What Next?

Once you submit the Disable LC Phone Form, our high-level support team will review your request and proceed with the necessary steps to disable LC Phone for your agency. If any additional information is required or there are updates regarding your request, we will contact you via the email address provided in the form.

If you have any questions or need further assistance during this process, feel free to reach out to HighLevel Support for guidance.

Frequently Asked Questions

Q: Can I disable LC Phone for multiple sub-accounts at once?

No, HighLevel does not support bulk disabling. You must complete this process for each sub-account individually.

Q: What happens to my phone numbers after disabling LC Phone?

There is no phone number loss when disabling LC Phone at the agency level since agencies only oversee sub-accounts and do not have their phone system for calling or messaging.

Q: Can I reverse the LC Phone disabling process?

No, once disabled, it cannot be undone.

Q: What if I need help moving my agency out of LC Phone?

You can reach out to HighLevel Support for guidance and assistance.

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