LC - Email is designed to help agencies avoid the hassle of signing up for Mailgun or any 3rd party email service provider. In the past, when an agency signed up they would need to either integrate with Mailgun or another email service provider to send/receive email. With LC - Email, sending & receiving email works right out of the box, on every subaccount
This article will cover What LC - Email is, pricing, why the feature was built, and several FAQs
If you are looking to migrate over to LC - Email please see the setup guide: how to Migrate over to LC - Email.
Covered in this article:
What is LC - Email?
LC - Email acts as an email service provider hosted by the CRM, which has Incredible Deliverability, Error Monitoring, and Better Compliance and is much cheaper when compared to any of the email service providers in the market.
Why was this feature built?
Our Email ISV product is designed to help agencies avoid the hassle of signing up for Mailgun or any 3rd party email service provider. In the past, when an agency signed up they would need to either integrate with Mailgun or any other email service provider.
Like any other SaaS platform, the ideal solution is to have email work out of the box because that's how users expect a matured SaaS platform to work.
Historically, configuring SMTP has been a significant challenge for new Agencies regarding getting up and running. With LC - Email, sending & receiving email will work right out of the box with excellent deliverability.
LC - Email Pricing
We charge $0.675 for 1000 emails for all the plans at a lower cost than most major SMTP providers compared to $0.80/1000 with MailGun.
Transactions to show what the email charges look like:
Agency view > Billing > Credits
LC - Email Verification Pricing
You can turn on email verification with LC - Email at $2.50 per 1000 email verifications (compared to $12.00/1000 with Mailgun!)
- Every new sub-account(location) on the LC - Email System will follow the "Ramp Up Model."
- The Email limitis multiplied each day by the number of days(till the 8th day) the location has spent with us. Starting the 8th day:
- the location with a shared domain will have a limit set to 15,000 Emails/day.
- the location with a dedicated domain will have a limit set to 150,000 Emails/day.
- Below is the table which will give you a clear idea:
The daily counter resets every day at midnight 00:00:01 AM UTC. If the limit is reached before the rest time, the account is locked for the rest of the period.
Extend Sending Limit:
Please note: Validate the sub-account activity and make sure it is not a spam account.
1. Max limit for Shared domain is 250 to 15,000(To increase you have to set up dedicated sending domain for the location)
2. Max limit for Dedicated domain users is 250 to 150,000(To increase more contact support team)
Using this option you can set up the sending limit level in the sub-account level.
Go to the sub-account detail page Agency Sidebar > Sub-account > Click on the Sub-account Name and scroll down to the additional settings section to increase the limit.
How to fix it when my agency has a dedicated domain but my sub-account limit was set as 15,000 as a max limit?
A location without a domain will be considered a shared domain even if the agency has a dedicated domain.
Assign a dedicated domain to the sub-account in Agency settings -> Email services -> Location settings find the sub-account and assign the dedicated domain.
How Does This Impact Affiliates?
LC - Email eliminates one of the two major hurdles to getting up and running with the CRM, which means your new affiliates will likely find success and stick.
How do I migrate my agency over to LC - Email?
Check out the help guide: Migrating My Agency Over to LC - Email
What About Agencies Who Want To Integrate Their SMTP?
No problem! All new accounts will, by default, use LC - Email, but a third-party SMTP provider can be integrated anytime.
Where can I see my client's email usage?
You can see the client's email usage by navigating to
- Agency Settings -> Billing -> See Details (under Credits)
What About Existing Accounts?
Agencies will have the ability to seamlessly migrate to LC - Email for existing HighLevel accounts!
How can I bill my clients for usage?
If you are on the Pro-plan, you can rebill your clients and save the time & effort needed to bill them manually.
Will Email rebilling work with ISV?
Absolutely! All agencies on the Pro Plan will continue to have the ability to re-bill email usage while using LC - Email or a connected third-party SMTP. With the lower cost, there's even more margin for your agency!
Does cold inbound email work with LC email?
Is LC email HIPAA compliant?
Yes We have a signed BAA with Twilio for HIPAA compliance. As long as you have our HIPAA compliance package you should be good to go!