Audit Logs in HighLevel provide agency admins with a detailed record of system activities, making it easier to track user actions, identify errors, and maintain accountability. Whether it’s monitoring user creation, updates, or deletions, Audit Logs offer transparency and help prevent unnecessary confusion. This guide walks you through how to access and use Audit Logs effectively.

What Are Audit Logs?

Audit Logs provide a detailed record of user activity within your HighLevel agency account, tracking changes made to users, accounts, and settings. They help admins monitor modifications, troubleshoot issues, and ensure security compliance. With filtering options for team members, action types, and modules, Audit Logs make it easy to locate and analyze critical changes, improving operational efficiency and security.

Key Benefits of Audit Logs

• Enhanced Visibility & Accountability: Track all changes made to users, accounts, and settings to maintain a clear record of modifications.

• Faster Issue Resolution: Quickly identify and troubleshoot unexpected changes, saving time and effort.

• Improved Security & Compliance: Monitor user actions to prevent unauthorized modifications and ensure adherence to policies.

• Efficient User Management:  Keep track of user activity, including account creations, edits, and deletions, for better team oversight.

How to Access Audit Logs

To view your audit records, you must have Agency Admin access. Follow these steps to navigate to the Audit Logs:

Accessing the Sub-Account Switcher

Click the sub-account switcher dropdown from the left-side navigation bar.

Switch to Agency View

Select Switch to Agency View.

Navigate to Settings

Click on the Settings tab located at the bottom left corner of the screen.

Accessing Audit Logs

In the settings menu, scroll down to locate the “Audit Logs” button. Click on it to access the log section, where you can review detailed records of user activities.

Understanding Audit Log Filters

Filters allow users to refine and narrow down the log results, making it easier to find relevant changes.

Filter by User

Select a specific team member to view actions performed only by them. Useful for monitoring individual contributions and identifying unauthorized changes.

Filter by Action Type

View logs based on specific actions such as create, update, or delete. Helps in quickly identifying critical changes.

Filter by Module

Choose from available system modules (e.g., Users, Accounts, Contacts).

Filter by Time Range

Select a specific duration to view logs within a given timeframe. Ideal for troubleshooting and analyzing past system changes.

View Detailed Logs

Click the three dots next to an audit log entry. Select View Details to see more in-depth information about the logged action.

Frequently Asked Questions

Q: What are Audit Logs?

Audit Logs provide a detailed history of actions performed in your HighLevel agency account. Currently, they track user-related changes such as account creation, updates, and deletions.

Q: Why are Audit Logs important?

Audit Logs allow admins to track system changes, resolve issues quickly, and prevent unnecessary confusion caused by unintentional modifications.

Q: Who has access to Audit Logs?

Only Agency Admins can access Audit Logs. The logs are found under Agency Settings > Audit Logs.

Q: What actions are currently tracked?

At the moment, only USER module changes are tracked, including:

- User creation

- User updates

- User deletions

- Manual changes from the web app

Future updates will include tracking changes made through Zapier, Public APIs, and Automations.

Q: Will Audit Logs expand to track other modules?

Yes! The rollout will happen in phases, and future updates will track actions across:

- Contacts, Accounts, and Automations- System-generated changes from third-party integrations.