How to use Entity History in Listings with HighLevel Audit Logs

This article will show you how to use the new Entity History feature in the Listings platform. Integrated with HighLevel’s Audit Logs, it gives you full visibility into all updates made to listings — what changed, who changed it, and when. Perfect for compliance and accountability!

TABLE OF CONTENTS

• What is Entity History in Listings?
• Key Benefits of Entity History
• How to Access and Use Entity History in Audit Logs
• Entity History Features Explained
• Frequently Asked Questions
• Next Steps

What is Entity History in Listings?

Entity History provides a detailed audit trail for each listing record. Every change — whether user-initiated or system-generated — is logged and visible within HighLevel’s Audit Logs. This enhances transparency and simplifies compliance tracking.

Key Benefits of Entity History

Understand how Entity History helps improve operational oversight and data transparency.

• View a complete historical log of updates for each listing entity.

• Track changes by user or system process for full accountability.

• Support internal audits and compliance with real-time records.

• Access logs directly in the Listings interface via Audit Logs.

• Enhance collaboration with clear documentation of data edits.

• Prepare for future system enhancements thanks to modular logging.

How to Access and Use Entity History in Audit Logs

Learn how to locate and navigate the Entity History panel to track listing updates.

1. Go to the Listings tab in your HighLevel account.

2. Click the Audit Logs option from the sidebar menu.

3. In the Audit Logs view, select the Entity History tab.

4. Use filters to sort by entity ID, timestamp, or user.

5. Click on an entity to view its full update timeline and data changes.

Entity History Features Explained

Understand the technical capabilities and structure of the Entity History feature.

Augmented Audit Details

Captures user ID, timestamp, entity ID, and detailed before-and-after data.

User Attribution

Easily identify who made changes — users are linked via unique IDs.

Modular Architecture

Future-ready design supports integration with upcoming Listings features.

Custom Audit Trail

Broader tracking of listing actions beyond standard audit events.

Frequently Asked Questions

Q: Can I export Entity History logs?

Currently, exporting directly is not supported, but integration with audit logging allows export via API.

Q: Who can see these logs?

Only users with Audit Log access permissions can view Entity History.

Q: Are deleted listings included?

Yes, deletions are tracked with before/after state snapshots.

Q: Can I see system-initiated changes?

Yes. Changes triggered by automation or workflows are labeled accordingly.

Next Steps

• Ensure your team has proper Audit Log access.

• Use Entity History to monitor changes to high-value listings.

• Consider pairing this with User Roles to restrict sensitive edits.

• Stay updated with future enhancements to audit capabilities.