This guide is designed to help users understand the new Access & Activity Logs feature available in their WordPress Admin Panel on the HighLevel platform. This functionality provides a comprehensive way to track user activities, monitor access requests, and maintain transparency in site management. The logs include detailed insights for enhanced security, troubleshooting, and accountability.

TABLE OF CONTENTS

• Activity Logs
• How to Use Activity Logs?
• Access Logs
• How to Use Access Logs?
• Audit Logs
• How to Use Audit Logs?
• Troubleshooting & Best Practices
• Frequently Asked Questions

Key Features Overview

Activity Logs

• Purpose: Review all actions taken on your HighLevel WordPress account or specific site.
• Details Captured:
  • User Identification: See who performed each action.
  • Timestamp: Know exactly when an action was taken.
  • Action Status: Check if the action was successful or if it encountered errors.
• Use Case: Ideal for tracking changes in your site's configuration or monitoring user activity.

How to Use Activity Logs?

• Navigate to WordPress Dashboard → Manage Site
• Select Activity Logs from the sub menu → Enable
• Select time range → Logs will start displaying after the selected time has passed once logs are enabled

Access Logs

• Purpose: Monitor all server requests to help you understand traffic patterns and user behavior.
• Details Captured:
  • Requested URL: Track specific URLs accessed.
  • Client IP Address: Identify where the request originated from.
  • Timestamp: Know the exact time of each request.
  • HTTP Status Code: Review the response status (e.g., 200 for success, 404 for not found).
  • Response Size: Understand the size of the data sent to the client.
• Use Case: Great for analyzing site traffic, detecting unusual access patterns, and optimizing site performance.

How to Use Access Logs?

• Navigate to WordPress Dashboard → Manage Site
• Select Analytics → Visitors Report → Scroll to the bottom and view Access Logs 

Audit Logs

• Purpose: Integrate WordPress logs with the existing HighLevel Platform Audit Logs for comprehensive user activity tracking.
• Details Captured:
  • User Actions: Trace back users responsible for critical actions like WordPress Purchases, Unsubscribes, Site Creation, and Site Deletion.
• Use Case: Enhances accountability by providing a clear audit trail of significant events on your WordPress account.

How to Use Audit Logs?

• Navigate to Subaccount Settings from the left sidemenu
• Scroll all the way down and select Audit Logs 

Troubleshooting & Best Practices

• Logs Not Showing: Ensure you have the necessary permissions to view logs.
• Suspicious Activity Detected: Immediately change your passwords and review server access controls.
• High Error Rates in Logs: Use the logs to identify failing plugins or misconfigured settings.

Frequently Asked Questions

Currently no frequently asked questions. Submit feedback on this article to help is add questions to this section.