Please Don't Change or Delete Your Phone System API Keys

This notice is for account (location) holders who use our built-in phone system. If you manage your phone number and calling features through us, it applies to you.

Your account includes a set of secure API keys. Please don't edit, regenerate, rotate, or delete them. Doing so can interrupt your calling and messaging features until we restore them. If you think a key needs to change, contact our support team first.

Think of them as a secure ID badge that lets our system connect to your phone service. Every time you make a call, take a call, or send a picture message, that badge is quietly used behind the scenes to confirm the request really comes from your account.

You don't need to manage these keys. We set them up and keep them working in the background, so your phone features just work.

The keys are what let your account connect to the phone service. If they're changed or removed, the system can no longer verify that connection, so any feature that depends on it stops working until new keys are created and synced.

If the keys are edited, regenerated, or deleted, these services (Including but not limited to) are affected: 

Service	What You'll Experience
In-app dialer / softphone	The dialer won't connect, so you can't place or take calls from it.
Outbound calls	Calls from the web and mobile apps fail to connect.
Inbound calls	Incoming calls may stop ringing through to your app.
Picture / MMS messages	Images may fail to send or fail to load in conversations.
Mobile app calling	The calling experience on the mobile app is interrupted.
Overall phone system	You may see general phone system errors until the keys are restored and re-synced.

If your calling or messaging stopped working after a change, reach out to our support team. In most cases we can regenerate and re-sync the keys and restore service quickly.