New Agency-Level Control for Email SMTP Services

Modified on: Wed, 1 Jul, 2026 at 6:27 AM

Email · What's New

New: Agency-Level Control Over Email Services

Centrally manage whether sub-accounts can add their own Email Services, with per-account overrides when needed.

Overview

We've introduced a new agency-level setting that gives you centralized control over Email Services across all your sub-accounts. This update improves governance, simplifies management, and makes email configuration easier to find and oversee from one place.

Table of Contents

What's New

How It Works

Managing Email Services for a Specific Sub-Account

Key Benefits

Frequently Asked Questions

What's New

A new toggle has been added under:

Agency View → Settings → Email Services → Advanced Settings

This toggle controls whether the "Add Email Service" button is visible and available within sub-accounts. Agencies can now enable or disable access to Email Services for sub-accounts directly from this centralized setting — no need to manage it account by account.

The new Email Services control toggle under Agency Settings

How It Works

How the Email Services toggle affects sub-account visibility

For New Agencies

The Email Services control toggle is enabled by default
The "Add Services" button will be hidden in sub-accounts
Sub-account access to Email Services is governed entirely by the agency-level setting

For Existing Agencies

The Email Services control toggle is disabled by default
The "Add Services" button remains visible in sub-accounts, preserving your current workflow
No disruption to any sub-accounts already using Email Services

Good to Know

No action is required for existing sub-accounts that are already set up with Email Services. Their configurations will continue to work as expected.

Managing Email Services for a Specific Sub-Account

If you want to enable or disable the "Add Email Service" button for an individual sub-account rather than applying the setting globally, you can do so at the sub-account level:

Step 1

Go to Agency View → Sub-Accounts.

Step 2

Select the sub-account you want to configure.

Step 3

Navigate to Advanced Settings and find the option to disable the "Add Email Service" button in the sub-account's Email Service settings.

Step 4

Toggle the setting on or off based on your preference for that sub-account.

Toggling the Add Email Service button for an individual sub-account

This allows you to fine-tune access for specific sub-accounts, overriding the global agency-level setting where needed.

Key Benefits

Centralized Governance — manage Email Services availability across all sub-accounts from a single agency-level toggle, rather than handling it individually per account.

Better Discoverability — all email-related controls are now organized under Email Services in Agency Settings, making it easier to find and manage configurations in one place.

Flexible Overrides — sub-accounts can still respect and, where applicable, override the agency-level configuration to accommodate unique needs.

Frequently Asked Questions

Q: Will this affect my existing sub-accounts that are already using Email Services?

No. Existing sub-accounts with Email Services already configured are not affected. This change only governs the visibility of the "Add Services" button going forward.

Q: I'm an existing agency. Do I need to do anything?

No action is required. The toggle defaults to disabled for existing agencies, so your current setup remains unchanged.

Q: Can sub-accounts still manage their own Email Services settings?

Yes. Sub-accounts can still respect and override the agency-level configuration where applicable.

Q: Where do I find this new setting?

Navigate to Agency View → Settings → Email Services → Advanced Settings to find the new toggle.

Q: Does this setting apply retroactively to sub-accounts created before the update?

For existing agencies, the toggle defaults to disabled, so past sub-account behavior is preserved. You can still apply the setting going forward, either agency-wide or per sub-account.

Q: Can I re-enable the "Add Email Service" button later if I disable it?

Yes. The toggle can be switched back on at any time, either at the agency level or for an individual sub-account.