KYC Verification on Persona — Best Practices

Modified on: Mon, 27 Jul, 2026 at 12:29 PM

Overview

KYC (Know Your Customer) verification is a crucial step to ensure the authenticity and security of user identities. This article covers best practices for completing verification, common mistakes to avoid, and how to access KYC verification anytime without waiting for a phone number application.

Table of Contents

Access KYC Verification Anytime

Best Practices for KYC Verification

Additional Tips for a Smooth Experience

Frequently Asked Questions

Access KYC Verification Anytime

You don't have to wait until you're applying for a phone number or registration to start your KYC verification. You can manually trigger the verification process anytime directly from your sub-account settings. This allows you to get verified early and avoid delays when you're ready to port or register a number.

Step-by-Step

How to Access KYC Verification

Navigate to the following path in your account:

Sub-account Settings → Phone System → Additional Settings → KYC Verification → Complete Verification

Pro Tip

Completing your KYC verification early means you'll have zero delays when you're ready to port a number or set up new phone services. Get verified now and be ready to go.

Best Practices for KYC Verification

Best Practice 1

Limit of 10 Attempts

Each user is allowed a maximum of 10 attempts to complete their verification. Double-check your information and documents before submitting each attempt. Repeated failed attempts may result in delays or temporary restrictions from retrying the process.

Tip: Ensure your ID photo is clear, not cropped, and that your information matches exactly with your registration details.

Best Practice 2

Avoid "Session Expired" Errors

If you encounter a "Session Expired" message, it usually means your verification session wasn't completed, for example, if you closed the browser or navigated away before finishing.

Prevention: Once you begin KYC verification, avoid closing, refreshing, or leaving the browser tab until all steps are completed. Closing too early will leave your verification status as "Pending" until the system automatically updates, which typically takes up to 24 hours.

If it persists: If the issue continues beyond 24 hours, submit a support ticket so our team can review your case and reset your verification session.

Best Practice 3

Use Documents from Your Country of Residence

Always upload an identification document issued by the country you are currently based in. Using documents from a different country may result in verification failure or additional review steps.

Acceptable documents include:

Passport
National ID card
Driver's license (if locally issued)

Note: Acceptable documents can vary from country to country.

Best Practice 4

Do Not Use Electronic Replicas of ID Cards

Electronic or digital replicas of identification cards (such as screenshots, scanned copies, or photos displayed on another device) are not accepted.

Upload only: Images of the original, physical ID card. This maintains authenticity and prevents verification delays or rejection.

Additional Tips for a Smooth Experience

Use a well-lit environment when taking document photos to ensure clarity.
Avoid glare, blur, or cropped edges on your ID images.
Ensure your name and date of birth match your registered account details exactly.
Do not use an expired card — your ID must be valid.
Have a stable internet connection and sufficient time to complete the process in one sitting.

Heads Up

Once you start the verification process, keep your browser tab open and avoid refreshing or navigating away. Closing the tab will interrupt your session and require you to restart.

Frequently Asked Questions

Q: Can I start KYC verification without applying for a phone number?

Yes, absolutely. You can access KYC verification anytime directly from your sub-account settings by navigating to Sub-account Settings → Phone System → Additional Settings → KYC Verification → Complete Verification. This lets you get verified early and avoid delays later.

Q: What happens if I fail a verification attempt?

You have up to 10 attempts to complete verification. Each failed attempt uses one attempt. If you fail after reviewing the rejection reason, you can try again with corrected information. If you exhaust all 10 attempts, you may face temporary restrictions and should contact support.

Q: How long does verification take after I submit?

Verification typically completes within 24 hours. However, if your session expires or encounters an error, it may take longer. If your status remains "Pending" beyond 24 hours, submit a support ticket for assistance.

Q: Do I need to reverify if I move to a different country?

If you move, you may need to complete verification again with a document from your new country of residence. Contact support to understand your specific situation, as requirements may vary based on your service location and regional regulations.

Q: Can I use a passport from a different country than where I'm based?

No, your identification document must be issued by the country you are currently based in. Using a document from a different country may result in verification failure or additional review steps. Always use an ID from your country of residence.

Q: What should I do if I get a "Session Expired" error?

A "Session Expired" error means your verification session was interrupted. Your status will remain "Pending" until the system automatically updates (typically 24 hours). Avoid closing, refreshing, or leaving the tab during future attempts. If the issue persists beyond 24 hours, submit a support ticket.

You're All Set

Ready to Verify

By following these best practices and verifying early, you'll ensure smooth, secure verification and be ready to port or register numbers whenever you need.