The source report provides an in-depth breakdown of which channels on your site are generating the most traffic. With this information, we will be able to identify opportunities for growth and determine which channels offer the most potential. 

The data represented in the sources report is hugely important in analyzing your marketing efforts, determining your successful campaigns and traffic channels, and thus being able to make decisions on which marketing efforts to invest in.

A contact’s First Attribution or Latest Attribution value will be one of the following:

Where to find the first and latest attribution for a contact

How traffic is categorized into each source

Where to find the first and latest attribution for a contact

Heading the contact record > located on the bottom right column click on the activity tab

For contact creation, the first and latest attribution is defined as:

- First attribution: The contact's first interaction is recorded in the system. This is usually their first visit to your website or an interaction with any of the sources listed above.

- Latest attribution: The contact's last interaction before they were converted to a contact in the system

How traffic is categorized into each source

It follows a set of rules to categorize traffic into a specific source, and checks the full page URL and the referring domain, if available, against these rules. They are applied in this order:

The "source" parameter contains the word “adword” for Google Ad. 
The "source" parameter contains the word “linkedin_ad” for Linkedin Ads and "twitter_ad" for Twitter Ads when the campaign name is present. 
Paid Search
The "gclid" parameter is present, as it is the Google click ID.
The "msclkid" parameter is present, it is the Microsoft click ID for Bing/Yahoo
Paid Search
3The "utm_source", "utm_medium", or "utm_campaign" parameter is present and the referring domain is
Paid Search

4The "source" parameter contains the word “fb_ad” for Facebook Ad.
We have deprecated utm_source=facebook, please use "fb_ad"
Paid Social

The referring domain is a social media site. 
Social Media
Referring domain is a search engine. (Google, Yahoo, Bing, Duckduckgo)
Organic Search
Referring domain is not a social media site or search engine.
No referring domain or tracking URL.
Direct Traffic
9This shows up if the lead came from an Incoming Call/SMS/Email/WhatsApp/Facebook message or any other source not covered above.Others
10Lead is manually created within the CRM system    CRM UI

11Lead is generated from a third-party integration tool like Zap    Third-Party

Direct Traffic

Traffic categorized under Direct traffic does not have an indication of its source (See row 8 above). Typically, these people typed the URL directly in their browser or removed all query parameters before entering a site. 

To view the source URLs for these visitors, click the Direct traffic source.

Traffic categorized under Paid search comes from paid search campaigns (e.g., Google AdWords). This will help in analyzing the Google Ad Reporting.

It needs to have the UTM parameters matching (It is case sensitive) (See rows 1-3 above)


UTM Parameters:










Traffic categorized under Paid social comes from a paid social campaign. (eg Facebook Ads). This will help in analyzing the Facebook Ad Reporting.

It needs to have the UTM parameters matching (It is case sensitive) (See row 4 above) 


Please Note:

When using custom values for UTM parameters be sure to check formatting, spelling, and to remove any spaces before and after the URL. 

Organic Search

Traffic categorized under Organic Search comes from non-paid search results in known search engines, such as Google, Bing, Yahoo, and Duckduckgo. 

To view the keywords used in the search engine, click the Organic search source in the Sources table. 

When there are Unknown keywords (SSL), it is likely due to the search engine encrypting user data. For example, Google encrypts all the search terms entered by their users.

Social Media

Traffic categorized under Organic social comes from social media websites or apps. An example is when a visitor shares your content or website on their social media account, and their followers visit your content or visit the links inside your messages on social media.


Traffic categorized under Referrals comes from external sites that link to your website. It should not be a search engine or social media site. A referring domain may have multiple pages that link to your site.


When a lead is generated through various channels such as incoming calls, SMS, emails, WhatsApp messages, or Facebook messages, it is important to display all the information in one place. This helps keep track of all the leads and ensures that none fall through the cracks. By having a centralized system to manage all the leads, businesses can ensure they are not missing out on potential customers.


When a lead is created manually through the CRM, its source is defined as this. This categorization helps in identifying leads that were created manually.


When a lead is created by a third-party tool like Zap, its source is defined as this. This categorization helps identify leads created through third-party integration.