By default, incoming Facebook Messages will create a new contact in HighLevel based on the name, which will be a duplicate contact if that person has already completed a Lead Ad Form. By toggling ON the "Merge Facebook Contacts By Name" setting in Settings - Company Settings, however, you can automatically merge incoming FB Messenger contacts with the existing contact.
Automatically Merge Facebook Messenger Contacts With Lead Ad Contacts Print
Modified on: Thu, 18 Jun, 2020 at 10:26 AM
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