Installing the HighLevel Chat Widget on client websites is one of the easiest ways to generate leads without ad spend.

Where traditional live chat often results in a bad user experience due to lengthy response times, the HighLevel chat widget excels as it opens up a 2-way SMS chat, freeing the user to leave the website but continue the conversation!

That said, please note that HighLevel does offer a "Live Chat" type Widget option when configuring the Chat Widget. This is typically used for larger teams with dedicated team members who can monitor live communications.

In either case, the chat widget installation is simple and requires no development knowledge or technical skills. 

Covered in this article

How to install the Webchat widget to a funnel and or website in HighLevel

How to setup and test your webchat widget


Other Related Docs:

How to install the Webchat widget to a funnel and or website in HighLevel

Be sure you have purchased a phone number and completed the required A2P registration in the sub-account in order for the SMS replies to be sent. For more information go here: How to Purchase a Phone Number in a Sub-Account

How to setup and test your webchat widget

Step 1: Once you have a chat widget set up, you'll want to configure a Workflow Trigger to notify when a conversation is initiated via the chat widget

To do this, the trigger event should be "Customer Replied" with a filter for "Reply Channel" set to "Chat Widget" like this:

Every "Reply channel" will require its own respective trigger. For the example above we are only using "Chat Widget", if you wanted to use Google Messages you would need to setup a NEW trigger and or workflow for that specific event.

Step 2: Next hit the + > Search for "Internal notifications" > You can select from 3 options:

1. Email - Send email to a specific Users or custom email

2. In-app notification - Send a notification via the web app or mobile app to a specific Users or all

3. SMS - Send SMS to a specific Users or custom number 

Quick Tip: 

Use the "{{Message Body}}" custom value in your notification email/text to display the message that the user entered into the chat widget.

Webchat for Duda: How to Get Started

Webchat for Weebly: How to Get Started

Webchat for Wix: How to Get Started
Webchat for Shopify: How to Get Started

Webchat for Squarespace: How to Get Started


Can I customize my chat widget messaging per page?

The current configuration of the webchat widget does not allow for dynamic messaging. Although the widget can be used on multiple pages, the messaging will remain consistent with the initial setup.

Can I create multiple chat widgets in a sub-account?

No, each sub-account comes with one webchat widget.