This article explains the new product tour guide experience available in LaunchPad actions! Instead of just watching a tutorial video, you’ll now be guided step-by-step through each action—making onboarding faster and easier.

TABLE OF CONTENTS

• What is the Product Tour Guide in LaunchPad?
• Key Benefits of the Product Tour Guide
• How To Use the Product Tour Guide in LaunchPad
• A/B Testing of the New Experience
• Availability & Access
• What’s Coming Next
• Frequently Asked Questions

What is the Product Tour Guide in LaunchPad?

The Product Tour Guide is an interactive, step-by-step helper embedded within each LaunchPad action. It replaces static video tutorials and guides users directly through completing tasks in the platform. This tour ensures each action is completed correctly by walking you through it in real time, reducing the need for guesswork or toggling between videos and the app.

Key Benefits of the Product Tour Guide

Interactive guides give users a more seamless and confident onboarding experience. By showing exactly what to do and where, the product tour guide reduces user confusion and increases task completion rates.

• Step-by-step walkthroughs ensure actions are completed correctly.

• No need to toggle between help videos and your workspace.

• Completes the actual task in the platform as you follow along.

• Reduces learning time and support requests.

• Optimized for onboarding success and Time to Productivity (TTP).

• Seamlessly embedded in LaunchPad for easy access.

How To Use the Product Tour Guide in LaunchPad

The new tour guide experience activates automatically when you click on an eligible LaunchPad action, replacing the traditional tutorial video with an interactive walkthrough.

Steps to Use the Product Tour Guide:

1. Go to your Dashboard and open LaunchPad.

2. Click any action listed in the LaunchPad (e.g., “Connect Facebook,” “Add a Pipeline”).

3. Instead of a tutorial video, a product tour guide will launch in-app.

4. Follow the highlighted steps that appear on-screen to complete the action.

5. Once completed, the LaunchPad action will automatically be marked as complete.

A/B Testing of the New Experience

To evaluate the impact of the new product tour guide on user success, we’re conducting an A/B test among our customers.

• 50% of users will experience the new product tour guide.

• 50% of users will continue to see the existing tutorial videos.

• This test helps us measure how the guided experience affects onboarding metrics, especially Time to Productivity (TTP).

Availability & Access

The Product Tour Guide is currently limited to a specific customer group as part of a phased rollout.

• Who gets it? New customers on the $97/month plan.

• Who doesn’t? Existing customers and customers on other pricing tiers still see the traditional tutorial videos.

• Where is it active? Only in the new LaunchPad interface.

If you’re not seeing the tour guide, you are likely in the control group of the A/B test or using an older version of the LaunchPad.

What’s Coming Next

We’re building a self-service platform that enables internal teams to create, manage, and deploy their own product tour guides. This future expansion will:

• Empower more teams to educate users through interactive guidance.

• Allow faster onboarding across all features.

• Provide a standardized and scalable experience for new and existing customers alike.

Stay tuned—this capability will significantly boost our ability to deliver consistent in-app help as we grow.

Frequently Asked Questions

Q: Who gets access to the product tour guide?

Only new customers on the $97/month plan using the updated LaunchPad will see the product tour guide.

Q: Can I switch between the product tour and tutorial video?

No. The experience you receive depends on your customer group within the A/B test and current product settings.

Q: Will this be available to all users eventually?

Yes, once testing is complete and results are evaluated, we plan to expand access based on performance metrics.

Q: Does completing the product tour automatically complete the LaunchPad action?

Yes. Each step of the tour is tied directly to the task logic, so finishing the tour also completes the action.

Q: How does this affect my onboarding time?

The tour is designed to reduce Time to Productivity by eliminating guesswork and walking you through each action directly.

Q: Will I be notified when more product tours are added?

Yes. Updates and new tours will be announced via in-app notifications and email announcements.

Next Steps

• If you’re on the $97 plan, try any LaunchPad action to experience the new product tour.

• Compare the tour guide experience with traditional video help if you’re part of the A/B test.

• Provide feedback using the in-app tool if you encounter issues or have suggestions.

• Watch for future updates as the tour creation platform becomes available across the platform.