Before a client walks through your doors, they’ve already checked your reviews. Maybe they searched “best med spa near me,” looked at your star rating, read a few glowing testimonials—or saw one negative comment you forgot to respond to. That impression? It sticks.
Your reputation is your digital aura. It speaks before you do. And in a beauty-forward, trust-driven industry like medical aesthetics, it’s often the deciding factor in whether someone books with you or your competitor.
This guide shows you how to:
Collect 5-star reviews consistently (without begging)
Automate post-treatment review requests
Showcase real client love across your site and socials
Flag and manage negative feedback proactively
Use GoHighLevel to make the whole thing hands-free
Let’s build a glowing, high-converting reputation that reflects the luxe experience you deliver.
TABLE OF CONTENTS
- Step-by-Step: Automating Review Requests in GoHighLevel
- Managing Negative Reviews Gracefully
- Showcasing Your 5-Star Reputation
- Real Results
- TL;DR Checklist
Step-by-Step: Automating Review Requests in GoHighLevel
Step 1: Build a Post-Treatment Review Workflow
Right after a treatment is when your client feels their best. That’s when you ask for feedback.
Use GoHighLevel’s workflows to:
Set a 1–2 hour delay post-appointment
Send a text + email asking for a quick review
Include a direct link to your Google or Yelp review page
Optional: Add a reminder message 24 hours later if they haven’t responded
How to Build Review Request Workflows
Step 2: Personalize Your Messages
Example SMS:
“Hi [First Name], thank you for choosing [Your Spa Name] today! If you loved your visit, would you mind leaving us a quick review? It helps so much. ? [Review Link]”
Make it:
Warm, but not overdone
Easy to click
From a recognizable sender name
Learn how to configure SMS here
Step 3: Use Tags to Trigger Requests Based on Service
Want to send different messages to Botox clients vs. facial clients? Use tags.
Add a tag at checkout (e.g., “Botox Client”)
Create review workflows by tag category
Customize messages to mention specific treatments
This adds a layer of personalization that feels elevated and thoughtful.
Learn how to configure workflows here
Managing Negative Reviews Gracefully
Even the best med spas get the occasional off day—or unfair review. The key is how you respond.
Tips:
Respond publicly within 24–48 hours
Stay professional, empathetic, and solutions-oriented
Invite the reviewer to connect offline to resolve the issue
Example reply:
“Hi [Name], we’re so sorry your visit didn’t meet expectations. We’d love the opportunity to make it right—please contact us directly at [email] so we can connect. Your feedback matters to us.”
Find how to address negative reviews in detail here
Showcasing Your 5-Star Reputation
Don’t let those amazing reviews sit in your inbox.
Use GoHighLevel to:
Embed reviews on your website home and service pages
Add testimonials to landing pages and lead magnets
Turn reviews into Instagram stories or carousel posts
Guide to Sharing Reviews on Social Media
Real Results
"Our spa went from 18 to 76 reviews in 90 days—all automated through GHL. Clients love that we ask for their feedback, and it’s helped us rank #1 on Google Maps in our area."
— Valeria
TL;DR Checklist
✅ Set up an automated post-treatment review workflow
✅ Personalize review request messages based on service
✅ Respond to all reviews within 24–48 hours
✅ Showcase your reviews across web, ads, and social
✅ Use tags to make follow-ups feel tailored and luxe
Need help getting this all dialed in? Start a free trial. Let’s make your med spa the top-rated name in town.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article