I am facing an error. The message was not delivered due to the "WhatsApp undelivered" error
When a WhatsApp message fails with a reason Message Undeliverable it is due to the following reason
- Phone number doesn't have WhatsApp (If you receive a message undelivered error while sending a WhatsApp message, then first you can check if the contact number has WhatsApp activated in it or not. To check that, you can use this link: https://2chat.co/tools/whatsapp-checker.)
- Marketing template limit
- Short Explanation - The User has reached the maximum marketing template in a certain period.
- Long Explanation - To create high-quality user experiences and maximize marketing template message engagement. This may include limiting the number of marketing template messages a person receives from any business in a given period of time, starting with a small number of conversations that are less likely to be read. Note that the limit is determined based on the number of marketing template messages that a person has already received from any business and is not related to your business specifically.
- Short Explanation - The User has reached the maximum marketing template in a certain period.
Solutions -
- Please create and send a utility template, as there is no limit on utility templates.
- You can ask the customer to initiate a conversation by sending a message
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