Introducing call transcriptions for recorded calls. With call transcriptions, users can now maintain accurate records of all conversations, aiding in documentation and compliance requirements.
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  1. Automatic Transcriptions:
     Transcriptions will be automatically generated for all outbound and inbound recorded calls, saving you time and effort
  2. Easy Activation:
     Location/Agency administrators can enable call transcription conveniently under advanced settings in the voice calls tab, streamlining the setup process.
  3. Enhanced Visibility: 
    Transcriptions will be seamlessly integrated into the conversation page, providing easy access and reference to call content.
How will this help?
  1. Efficient Documentation:
     With automatic transcriptions, you can maintain accurate records of all conversations without manual effort, improving documentation and compliance.
  2. Convenient Review:
     Easily review call content without the need to listen to entire recordings, enhancing accessibility and efficiency.
How It Works:
  1. Navigate to the Settings > Phone Numbers
  2. Go to Advanced Settings > Voice Calls
  3. Enable Call Transcription
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