Introducing call transcriptions for recorded calls. With call transcriptions, users can now maintain accurate records of all conversations, aiding in documentation and compliance requirements.
![image](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155029517232/original/7wnSKWiO5_oJei3IT7uNDeorcYFuRAFoeA.png?1721348067)
- Automatic Transcriptions:Transcriptions will be automatically generated for all outbound and inbound recorded calls, saving you time and effort
- Easy Activation:Location/Agency administrators can enable call transcription conveniently under advanced settings in the voice calls tab, streamlining the setup process.
- Enhanced Visibility:Transcriptions will be seamlessly integrated into the conversation page, providing easy access and reference to call content.
How will this help?
- Efficient Documentation:With automatic transcriptions, you can maintain accurate records of all conversations without manual effort, improving documentation and compliance.
- Convenient Review:Easily review call content without the need to listen to entire recordings, enhancing accessibility and efficiency.
How It Works:
- Navigate to the Settings > Phone Numbers
- Go to Advanced Settings > Voice Calls
- Enable Call Transcription
![image](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155029517231/original/j8SoWev-K7lERFoM3-aIn5FdSVG38nhQ7g.png?1721348067)