How to Enable Call Transcriptions for Recorded Calls

Modified on: Thu, 18 Jul, 2024 at 7:17 PM

Introducing call transcriptions for recorded calls. With call transcriptions, users can now maintain accurate records of all conversations, aiding in documentation and compliance requirements.

Automatic Transcriptions:
Transcriptions will be automatically generated for all outbound and inbound recorded calls, saving you time and effort
Easy Activation:
Location/Agency administrators can enable call transcription conveniently under advanced settings in the voice calls tab, streamlining the setup process.
Enhanced Visibility:
Transcriptions will be seamlessly integrated into the conversation page, providing easy access and reference to call content.

How will this help?

Efficient Documentation:
With automatic transcriptions, you can maintain accurate records of all conversations without manual effort, improving documentation and compliance.
Convenient Review:
Easily review call content without the need to listen to entire recordings, enhancing accessibility and efficiency.

How It Works:

Navigate to the Settings > Phone Numbers
Go to Advanced Settings > Voice Calls
Enable Call Transcription