From time to time, you might notice that your outbound calls are being labeled as "Spam Likely" or "Scam Likely" when reaching out to potential leads. To address this issue and remove such nuisance labels from your numbers, we recommend registering your tracking numbers using the Free Caller Registry.

It's important to note that this registration process is specifically designed for U.S. phone numbers. If you're dealing with international numbers, we suggest getting in touch with the terminating carrier responsible for marking your outbound calls as spam. Requesting adjustments to your outbound caller ID through the respective carrier can help resolve this matter.


TABLE OF CONTENTS

Getting Started

The Free Caller Registry employs a standardized and centralized procedure, enabling entities engaged in legitimate outbound phone calls to submit their data to the three service providers of call management services supporting major U.S. wireless carriers



Registering Numbers on Free Caller Registry

The Free Caller Registry employs a standardized and centralized procedure, enabling entities engaged in legitimate outbound phone calls to submit their data to the three service providers of call management services supporting major U.S. wireless carriers



Step 1: Visit the Free Caller Registry website.

Step 1: Click Register here

Step 1: Complete the form

Step 1: Click Send verification code. (FCR will send the code immediately).

Step 1: Enter the verification code in the Enter verification code from email field.

Step 1: Click Submit


Within three to five days of submission, expect confirmation emails from the three providers responsible for updating all U.S.-based carriers. These emails will either confirm or deny the update. Additionally, you may receive an email from these providers, prompting you to establish an account to finalize the submission process.


Form Field FAQs

Below is a description of how to correctly fill each form field with the correct phone number format and company information.


  1. Add a list of the tracking phone numbers you'd like to register. You will need to provide the following items:


    - Tracking number.
    - Display Name (the name you expect to show when calling a customer).
    - For lists larger than 20 numbers use the Upload Additional Numbers option - File upload must be in Text or Excel format and less than 100KB in size (+15554443333 format, all on separate lines or cells).

  2. Choose a business category within the I believe my calls are section.

  3. Contact Name.

  4. Company Phone.

  5. Email.

  6. Calling Company Name (your company name).

  7. Calling Company Address (your company address).

  8. City.

  9. State.

  10. Zip Code.

  11. Calling Company URL (your website).

  12. Service Provider (your phone provider).

  13. Calls per month (estimate).


  14. Provide further information if you have received feedback from customers that your phone numbers are being labeled incorrectly



Should you have any questions or require further clarification on this process, please don't hesitate to reach out to our Support team for assistance