HighLevel Support Portal

Voicemails are a great way to reach customers and let them know about your business. Voicemail drops are a quick and inexpensive way to determine if your me...

TABLE OF CONTENTS FAQs: 1. How would we know which Twilio number the contact call if we have more than one Twilio number? 2. How to check if the Twil...

Two ways to capture Call results: 1. Call Connect feature This feature requires that the receiver press a key in order to connect the call, this w...

For inbound calling to work, you must purchase a number within the sub-account and assign it to a user. How to set up Inbound Call 1. Login...

FAQs: 1. If I log in as the user with an assigned Twilio number, why are calls going from the default Twilio number? Calls will be dia...

Good call quality is crucial for any business relying on VoIP (Voice over Internet Protocol) technology. Bad call quality can lead to frustration, misunders...

TABLE OF CONTENTS 1. Check if the Twilio Account SID is a master account or a sub-account For locations that will be using the agency's Twilio accoun...

The transfer won't give you a list of contacts. The idea is that an agent is on a call with the customer already and he wants to transfer the call ...

This guide is only applicable to LC Phone users. In order to sign up for SHAKEN/STIR please ensure you have completed the Business Registration Process and...