The dashboard view gives the overview of all the locations, their priority, the number of conversations open with the agents, and the number of unassigned conversations.
Covered in this Article:
Eliza Agent Platform Introduction and FAQs
Eliza Agent Platform Settings within the CRM
Eliza Agent Platform Settings
Eliza Agent Platform Search Tools
Eliza Agent Platform Conversations
Eliza Dashboard Overview
Admin View of users
On the right side of the dashboard, Admin users can see the list of agents, their online status, and the number of conversations open with each one.
You need to pay particular attention to Unassigned conversations as they are not in anybody's inbox and are unattended. So an admin or an agent can transfer these unassigned conversations to any agent assigned to work on that location by clicking the "Go" button.
To transfer the conversations from the unassigned state to any agent or from one agent to the other, click on the Go button and choose from-agent (or unassigned) the count of conversations that need to be transferred to the To-agent.
Clicking Assign will transfer the ownership.