TABLE OF CONTENTS

• Step 1: Request a Twilio number that is not available
• Step 2: If the country you want is on the list but not on Highlevel, you can buy the number through the Twilio console for the location. 
• Frequently Asked Questions
• Related Articles

Step 1: Request a Twilio number that is not available

Here's a list of countries supported with Twilio: https://support.twilio.com/hc/en-us/articles/223183068-Twilio-international-phone-number-availability-and-their-capabilities

Step 2: If the country you want is on the list but not on Highlevel, you can buy the number through the private offering form.

If you are on LC Phone System, please reach out to HighLevel support for assistance before filling out this form. If you are on Twilio and the number is not available in the Twilio console, you can submit the Private Offering Form or request a ticket with Twilio support.

Learn more about setting up the bundle/address when requesting a Twilio number

Private offerings Example:

Here's a case where we can request a number for Norway:

Twilio currently does not have these numbers in stock, they can place a number order with the Inventory Team:

Norway Mobile SMS ($12 Monthly) - Expected Delivery 1-2 Weeks

Norway Toll-Free Voice ($25 Monthly) - Expected Delivery 2-4 Weeks

Norway Local Voice ($3 Monthly) - Expected Delivery 2-3 Weeks

We will need to provide the following information:

- The SID of the Account to be associated with the number

- The SID of the Bundle to be associated with the number

- The SID of the address to be associated with the number

- Required prefix for the number (if you have a specific prefix you’d like)

- Quantity of phone numbers (and type) to purchase

For help finding your Bundle or Address SID, please see: How to find a BU SID or an AD SID

If you need to create a Regulatory bundle, please see: How to submit a regulatory bundle for Phone Number Regulatory Compliance

Here is also more information on Norway Regulatory Requirements. 

Twilio support generally reviews the submission within 3 business days. Once your documents have passed review, let them know so they can place an order for you for the phone number.

Frequently Asked Questions

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Related Articles

• setting up the bundle/address when requesting a Twilio number