This article will show you how the profile picture feature works in HighLevel, including how to upload images for contacts and where these images appear in the system. Profile pictures help personalize contact interactions and improve visual identification, especially within Conversations and Contact lists.
TABLE OF CONTENTS
- What is the Profile Picture Feature?
- Key Benefits of Profile Pictures
- Current Limitations of the Profile Picture Feature
- How to Add Profile Pictures
- Viewing Profile Pictures in the Contacts Tab
- Viewing Profile Pictures in Conversations
- Frequently Asked Questions
- Related Articles
What is the Profile Picture Feature?
The profile picture feature allows you to add a visual identifier (photo or logo) to a contact record in HighLevel. These images appear throughout the app wherever that contact engages — primarily in the Contacts Smart List and the Conversations inbox. Profile pictures can currently only be added during contact creation and cannot be changed afterward. However, once uploaded, they appear in various interface areas, helping teams instantly recognize who they’re engaging with.
Key Benefits of Profile Pictures
Profile images aren't just cosmetic, they bring practical advantages that improve user experience and communication workflows.
- Helps quickly identify contacts in both Contacts and Conversations views
- Adds a personalized feel to client interactions
- Reduces confusion when managing duplicate leads
- Provides a professional and visual interface for your team
- Simplifies user navigation by allowing at-a-glance recognition
- Enhances team productivity with faster context switching
Current Limitations of the Profile Picture Feature
While helpful, this feature is still evolving and has the following limitations:
You cannot add, change, or update a profile image after contact creation.
Profile pictures are not displayed inside the full contact profile record/tab.
No drag-and-drop or cropping tools are available for uploaded images.
The feature is not yet supported via API.
How to Add Profile Pictures
Profile pictures are added only when new contacts are created. There’s no way yet to update a profile picture after the contact is saved.
IMPORTANT: If you need to add a profile picture to an existing contact, you’ll need to create a new contact, add a profile picture to it and merge this new contact with the old contact.
To add a profile picture, navigate to the Contacts tab in the left-hand navigation and click the ➕ (plus) button to add a new contact.
- In the Contact creation window, click the image area labeled “Personal Logo”.
- Upload an image file (max 2.5MB, 512x512px recommended).
- Fill in the contact details and click Save.
Once saved, the contact will now show the uploaded image in various parts of the platform.
IMPORTANT: Profile pictures cannot be edited later, make sure to upload the image during creation.
Note - Once created a new contact with the desired profile picture, you can merge the 2 contacts. For more refer to Merging Multiple Contacts
Viewing Profile Pictures in the Contacts Tab
After creating the contact with a profile image, navigate back to the Contacts Smart List. You’ll now see the uploaded image appear next to the contact name. This makes it easier to visually scan and find leads based on their logos or profile pictures.
Viewing Profile Pictures in Conversations
When a contact with an uploaded image sends a message or appears in a conversation thread, their image will show in the left-hand conversation list next to their name and the right-side contact panel. It does not appear in the conversations panel in the middle.
Frequently Asked Questions
Q: Can I update or change the profile picture later?
Not at this time. Profile pictures can only be added when creating a new contact.
Q: Where will the uploaded image appear?
You’ll see it in the Contacts Smart List, Conversation Inbox, and right-side contact panel.
Q: Can I add a picture to an existing contact?
No. Currently, there’s no option to modify profile pictures on already created contacts.
Q: What’s the ideal image size and format?
Images should be 512x512 pixels and under 2.5MB in JPG or PNG format.
Q: Will this be editable in future releases?
HighLevel is actively enhancing contact features, and future updates may support image editing.
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