The wait event is a special type of workflow action that allows you to pause the contact at a specific step in your workflow until some desired condition is met. The wait event can be used when you want to wait for a tag, an appointment, a specific time or event, a contact reply, etc.

In this article, we will cover the wait action in workflows

Covered in this article:

Time-Based Wait Events 

CRM Events

How it works?

FAQ

How to set up a Wait for Contact Reply wait step

Time-Based Wait Events 

CRM Events

How it works?

Wait is an action that will keep the contaft on pause/hold till the chosen condition is met. Features of the wait action are mentioned below.

• Branching -There will be two separate branches created when a wait action is selected, one for an actual condition and one separate branch for Timeout. Using this users can take actions based on if the contact has fulfilled the wait condition or the wait has timed out.
• Text explanations for each branch - A text explanation for each branch node, which will explain what will happen for that specific branch.

Stats view - Users can, move/remove selective contacts waiting on wait action, to next action and for all contacts. "Next Execution Time" will be displayed on the stats view which shows when the cotact will next be executed on the condition selected.

• Execution Logs -This shows a bifurcation for the timed out contacts and the contacts that are have fulfilled the conditions in the Execution logs details section.

FAQ

How to set up a Wait for Contact Reply wait step