TABLE OF CONTENTS
Overview
The "Customer Replied" trigger initiates a workflow when a customer replies to a message. This is useful for automating follow-up actions, notifications, and responses based on customer interactions.
Trigger Name
Customer Replied
Trigger Description
The "Customer Replied" trigger activates a workflow whenever a customer replies to a message. Filters can be applied to specify conditions for the reply, such as containing specific phrases, having or not having certain tags, or matching specific intent types.
How to Configure
Step-by-Step Guide
Navigate to Workflow Triggers: Access the automation or workflow settings in your platform.
- Choose a Workflow Trigger: Select "Customer Replied" from the list of available triggers.
- Name Your Trigger: Enter a descriptive name for the trigger, such as "Customer Replied."
- Set Up Filters (Optional): Add filters to specify conditions for the trigger.
Configuration Table
Filter Details
Reply Channel Types
- Whatsapp - When Whatsapp is selected a dependent field can be added named "Whatsapp Number". Using this field a specific number can be selected. The workflow will trigger only when the customer has replied to that specific number.
Example
Creating an Opportunity from Positive Reply
Scenario: A sales team wants to automatically create an opportunity in the CRM when a customer replies positively to a proposal email, indicating interest in moving forward with the deal.
Trigger Setup:
- Trigger: Customer Replied
- Name: Customer Replied
- Filters:
- Contains phrase: Interested, Confirm
Workflow Actions:
- Create Opportunity: Automatically create an opportunity in the CRM with details from the customer's reply.
- Internal Notification: Notify the sales team about the new opportunity.
- Internal Notification: Automatically send the email to the assigned user about the created opportunity
Outcome: This automation ensures that positive replies from customers are promptly turned into opportunities, enabling the sales team to follow up efficiently and increase the chances of closing the deal.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article