Things To Note:


Includes/Does Not Include

There are several conditional parameters in Workflow Builder where you'll have the option to specify "Includes" or "Does not include" such as Tags and multiple-option custom fields (checkbox fields, dropdown pickers, etc.).


The default logic when using multiple options with "Includes" or "Does not include" is AND meaning that let's say you create a condition like this:



The system understands and processes this as "does the contact have both the 'consultation_booked' AND 'consultation_confirmed' tags?"


If your intention is to create an "OR" scenario, you would want to break the two tags into separate conditions and choose the AND option like this: