The Multi-Location Incoming Calls feature in the HighLevel mobile app ensures that teams working across multiple sub-accounts never miss an important lead. Previously, users could only receive calls from the sub-account they were currently logged into - causing missed opportunities, delayed responses, and unnecessary account switching.
With this new enhancement, you can now receive calls from up to 10 locations directly on your mobile app, regardless of which sub-account you’re currently active in. Each incoming call clearly displays the originating location, and you can even switch to that location mid-call to take notes, access contacts, and update CRM data instantly.
TABLE OF CONTENTS
What is Multi-Location Incoming Calls?
Currently available only in the mobile app.
You must be a member of all locations to receive calls from them.
Maximum 10 locations at a time.Multi-Location Incoming Calls is a mobile feature that allows users to opt in to receive calls from multiple sub-accounts (locations) simultaneously. Once enabled, your phone rings for calls coming into any of your selected locations—no matter which one you’re logged into.
Each incoming call screen shows a Location Badge identifying which sub-account the call is coming from. During the call, you can switch directly into that location to perform CRM actions like taking notes, updating pipelines, or logging the call.
Key Benefits of Multi-Location Incoming Calls
Multi-Location Incoming Calls streamlines lead response across complex organizations.
- Zero missed leads — receive calls from up to 10 locations, even if you’re active in another sub-account.
- Instant context — a location badge on the call screen shows exactly where the lead sits in your CRM.
- One-tap workspace switch — jump straight into the correct location during the live call to view contacts, notes, or deals.
- User-level control — each team member chooses which locations are allowed to ring their device, preventing notification overload.
- Higher productivity — eliminates frantic app switching and reduces follow-up errors caused by the wrong location context.
How to Enable Multi-Location Ringing (Mobile)
Follow these steps to activate Multi-Location Incoming Calls:
Open the Mobile App and go to Settings → Calls/Voice.
Toggle on Multi-Location Incoming Calls.
Select up to 10 locations you want to receive calls from. You must already be a user in those locations.
Once enabled, your phone will ring for incoming calls to any of the selected locations, even if you’re active in another sub-account.
On the call screen:
Check the Location Badge to identify where the call originated.
Tap Switch Location during the call to jump directly into that sub-account.
After the call, complete follow-ups and notes within the correct CRM workspace.
Frequently Asked Questions
Q: Can I receive calls from more than 10 locations?
No. Currently, you can select up to 10 locations to avoid performance issues and maintain clarity during incoming calls.
Q: Do I need admin permissions to enable this?
No. Any user can opt in to Multi-Location Incoming Calls for their account, as long as they’re a member of the locations they select.
Q: Will I see which location the call belongs to?
Yes. The incoming call screen includes a Location Badge showing the name of the originating location.
Q: Can I log call notes while staying on the same call?
Yes! Tap Switch Location during the call to enter the right sub-account and access CRM tools.
Q: Is this available on desktop?
Currently, Multi-Location Incoming Calls is available only on the mobile app.
Q: What happens if I’m already on another call?
A: The incoming call follows your current call-handling rules (e.g., call waiting or voicemail).
Q: Is the feature available on desktop?
A: Multi-Location ringing is currently mobile-only. Desktop receives calls only for the active location.
Q: Will workflows still fire in the correct location?
A: Yes. Because you switch into the right sub-account during the call, all automations and call logs attach to that location.
Q: Does this feature consume additional LC Phone minutes?
A: No—usage is billed the same way as standard inbound calls to the destination number.
Related Articles
• Overview of Phone Number Configuration Options
• Ring Incoming Calls to Multiple Users
• How to Assign LC Phone Numbers to Users
• Mobile App – Inbound Call Transfer
• Interactive Voice Response (IVR) Guide
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