Stay confidently compliant while scaling Voice AI outbound calls. This guide explains the new built-in compliance engine—including KYC, opt-in verification, daily limits, and call-hour safeguards—so your outreach meets U.S. regulations and HighLevel policy every time.
TABLE OF CONTENTS
What is Voice AI Outbound Calling Compliance?
Voice AI Outbound Calling Compliance is an automated safeguard that reviews every location, contact, and phone-number detail before an outbound AI call is placed. The feature ensures you:
- pass Know-Your-Customer (KYC) verification
- capture legally valid opt-in language
- respect strict rate-limit, DND, and calling-hour rules
Automated compliance will reject any non-compliant call before it dials.
Key Benefits of Voice AI Outbound Calling Compliance
- Instant KYC approval keeps your brand eligible for outbound AI calls.
- Automatic Terms & Conditions scanning pinpoints missing or weak consent text.
- Real-time opt-in checks prevent dialing contacts without proper permission.
- Built-in rate and daily-limit throttling eliminates manual math and guesswork.
- Time-zone-aware call-hour guardrails (10 AM–6 PM) reduce TCPA risk—tighter than the federal 8 AM–9 PM window (ftc.gov).
- Pre-call rejections save credits and protect your reputation with carriers and consumers.
Location Compliance
Outbound calls originate only from locations that have explicitly enabled outbound AI calling and completed KYC. HighLevel blocks calls from any location that fails either requirement.
Contact Compliance
Before dialing, the system confirms:
- Documented opt-in (currently captured via HighLevel forms).
- No Do-Not-Disturb (DND) flag on the voice channel.
- No previous opt-out from the contact.
Non-compliant contacts trigger an immediate call rejection.
Call Rate, Daily & Phone-Number Limits
HighLevel enforces FCC-friendly throttles automatically:
- Rate: 1 call per minute per location.
- Daily: Max 100 calls per location; excess calls auto-roll to the next day.
- Phone-Number-Specific: 1 call per day and no more than 4 calls in a rolling 14-day window; U.S. numbers only.
Call Hours Rules
Calls may fire only between 10:00 AM and 6:00 PM in the contact’s phone-number time zone—stricter than the FTC’s 8 AM–9 PM rule for telemarketing (ftc.gov). HighLevel calculates the zone automatically, blocking calls outside the window.
Real-Time Compliance Scanning
When you click Enable Outbound Calls, HighLevel:
- Runs KYC instantly.
- Scans your latest Terms & Conditions (starting with forms) for valid consent wording.
- Surfaces missing opt-in text so you can update assets before calling.
These scans repeat in the background to keep you current as consent language evolves.
Frequently Asked Questions
Q : Why is the call window limited to 10 AM–6 PM when federal law allows 8 AM–9 PM?
A : HighLevel set a narrower window to account for stricter state-level rules and reduce consumer complaints.
Q : What happens if I exceed 100 calls in one day?
A : Additional calls are automatically scheduled for the next eligible day; no manual rescheduling needed.
Q : How does HighLevel verify opt-ins collected outside of HighLevel forms?
A : At launch, automated checks focus on HighLevel forms. Add external-source contacts only after confirming written consent manually.
Q : Can I disable individual compliance rules?
A : No. All rules are mandatory to maintain Voice AI outbound calling eligibility.
Q : Will rejected calls consume Voice AI minutes or credits?
A : No. Rejections occur before dialing, so no minutes are billed.
Q : Does KYC need to be repeated?
A : Only if your business ownership or legal details change. Otherwise, it remains valid.
Q : Are international numbers supported?
A : Not at this time; outbound AI calls are restricted to U.S. phone numbers.
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