"Other" Option Now Available in Forms & Surveys!

TABLE OF CONTENTS

• Overview
• What’s New?
• Benefits
• How to Enable the "Other" Option
• Important Considerations

Overview

The "Other" option in forms and surveys allows users to provide custom responses, offering more flexibility and better data collection.

What’s New?

• Users can select "Other" when completing a form or survey and enter a custom response.

• Custom responses are captured and stored in submissions.

• This option works with checkboxes and radio elements for greater usability.

Benefits

• Enhanced Flexibility: Collect more personalized responses from participants.

• Improved Data Insights: Capture unique answers beyond predefined choices.

• Seamless Tracking: Custom responses are included in submission reports for easy review.

How to Enable the "Other" Option

1. Enable in Form Editor: Click "Add 'Other' option" when setting up multiple-choice fields.

2. User Input: When selected, users can type their custom response.

3. View Responses: Submitted answers appear in the form submissions tab, along with predefined choices.
   
   

Important Considerations

• Custom responses cannot be mapped to contact/opportunity custom fields. Since users provide different text in the "Other" option, these responses do not match predefined custom field options.