Softphone Dialer

Outbound Calls / Softphone - How It Works
FAQs: 1. If I log in as the user with an assigned Twilio number, why are calls going from the default Twilio number? Calls will be dia...
Tue, 21 Feb, 2023 at 12:01 AM
Cannot find contacts in live transfer window - warm transfer
The transfer won't give you a list of contacts. The idea is that an agent is on a call with the customer already and he wants to transfer the call...
Tue, 27 Apr, 2021 at 1:53 PM
Fix Bad Call Quality
In this article we will discuss a few possible causes of bad call quality and steps to improve it.  If you are using your own Twilio Account If you ...
Tue, 3 May, 2022 at 10:52 AM
Call disconnected in mobile app only
TABLE OF CONTENTS 1. Check if the Twilio Account SID is a master account or a sub-account For locations that will be using the agency's Twilio accou...
Wed, 23 Feb, 2022 at 12:56 PM