Phone Calls

Phone Calls

Inbound Call Routing - Explained
Where do calls go when a lead calls back?   Scenario: A lead receives a SMS or call from a HighLevel campaign. The lead calls back the number they se...
Tue, 21 Apr, 2020 at 10:09 AM
Calls & Voicemail Drop Events
How to set up automated calls and voicemail drops within your campaigns and how they work
Wed, 8 Jan, 2020 at 12:09 PM
Call Tracking
Update: We can't enter gclid in URL to imitate google ads now. It should be from the actual google ads. Update (July 29, 2020) For US N...
Mon, 10 May, 2021 at 8:03 PM
Voicemail Drop FAQ
A quick video on how they work and some gotchas to be aware of. TLDR; Voicemail drops rely on a carrier trick, this is how all voicemail drops wor...
Wed, 8 Jan, 2020 at 12:17 PM
Voicemail Drop File Conversion
Instructions on how to properly convert audio files to a low quality meant for phones. Be sure to try this website first: https://recordmp3online.com/ ...
Wed, 8 Jan, 2020 at 12:15 PM
Voicemail detection
When the lead can't answer the call, you will hear this message: "couldn't connect with the lead" and the call ends so you can't ...
Fri, 25 Sep, 2020 at 4:26 PM
Call Tracking and Missed Call Text Back Through Google My Business
Google My Business (GMB) allows a business to register two phone numbers, which creates an excellent opportunity for Agencies to track calls generated from ...
Fri, 2 Apr, 2021 at 11:33 PM
Call Connect & Missed Call Text-Back
For existing locations created prior to August 16th, 2021 these features won’t be enabled by default. For accounts created on/after August 16...
Thu, 9 Sep, 2021 at 1:56 PM