Calling

Calling

Call & Voicemail Drop Events
Voicemails are a great way to reach customers and let them know about your business. Voicemail drops are a quick and inexpensive way to determine if your me...
Tue, 6 Feb, 2024 at 2:03 PM
Inbound Call Routing - Explained
TABLE OF CONTENTS FAQs: 1. How would we know which Twilio number the contact call if we have more than one Twilio number? 2. How to check if the Twil...
Tue, 10 Oct, 2023 at 6:34 PM
Call Status Workflow Trigger Setup
Two ways to capture Call results: 1. Call Connect feature This feature requires that the receiver press a key in order to connect the call, this w...
Mon, 11 Sep, 2023 at 2:13 PM
Inbound Calling on Mobile APP
For inbound calling to work, you must purchase a number within the sub-account and assign it to a user. How to set up Inbound Call 1. Login...
Wed, 26 Jul, 2023 at 6:23 PM
Outbound Calls / Softphone - How It Works
TABLE OF CONTENTS Blind Transfer Warm Transfer FAQs: 1. If I log in as the user with an assigned Twilio number, why are calls going from the default ...
Wed, 18 Oct, 2023 at 6:17 PM
How to Fix Bad Call Quality
Good call quality is crucial for any business relying on VoIP (Voice over Internet Protocol) technology. Bad call quality can lead to frustration, misunders...
Fri, 19 May, 2023 at 2:23 PM
Call disconnected in mobile app only
TABLE OF CONTENTS 1. Check if the Twilio Account SID is a master account or a sub-account For locations that will be using the agency's Twilio accoun...
Wed, 23 Feb, 2022 at 12:56 PM
Cannot find contacts in live transfer window - warm transfer
The transfer won't give you a list of contacts. The idea is that an agent is on a call with the customer already and he wants to transfer the call ...
Tue, 27 Apr, 2021 at 1:53 PM
Why are my Calls marked as Spam, and how can I avoid it (LC Phone)
This guide is only applicable to LC Phone users. In order to sign up for SHAKEN/STIR please ensure you have completed the Business Registration Process and...
Tue, 5 Dec, 2023 at 7:16 PM
How To Reduce 'Spam Likely' by Registering your Numbers on Free Caller Registry
From time to time, you might notice that your outbound calls are being labeled as "Spam Likely" or "Scam Likely" when reaching out to p...
Thu, 7 Dec, 2023 at 9:43 PM