The Voice Widget is a new, voice-only chat feature inside the HighLevel Chat Widget. It enables website visitors to start real-time voice interactions directly in their browser without requiring a phone call. This seamless setup makes it easier for businesses to capture leads, drive sales conversations, and deliver support instantly.
TABLE OF CONTENTS
- What is the Voice Widget?
- Key Benefits of the Voice Widget
- Supported Features
- How to Setup the Voice Widget
- Frequently Asked Questions
- Related Articles
What is the Voice Widget?
The Voice Widget allows users to place a call directly from a website widget using only their microphone and speakers. Instead of making an outbound phone call, the entire voice conversation takes place inside the browser with the AI agent, making it frictionless and accessible for end users.
Key Benefits of the Voice Widget
The Voice Widget introduces several advantages for businesses looking to enhance customer engagement:
One-click calling: Visitors can instantly start a conversation without leaving the page.
No phone needed: Calls happen directly in the browser with built-in microphone and speaker support.
Lead capture made easier: Collect user information while engaging in live voice interaction.
Supports multiple workflows: Effective for lead generation, sales calls, and customer support.
Easy to embed: Add the Voice Widget to any website with a simple
<script>tag.
Supported Features:
Start a voice call with the AI agent.
Mute the agent during conversation.
Provide contact information during the call.
End or restart a call when needed.
Note: Call transfer is not yet supported while in beta.
How to Setup the Voice Widget
Correct setup ensures that the Voice Widget works smoothly on your website. The process is simple and requires adding a script to your site’s code.
Log in to your HighLevel account.
Navigate to Sites > Chat Widget in your dashboard.
Locate the Voice Widget option and copy the provided
<script>code.Paste the script into your website:
For custom-coded sites, place it in the
<head>or<footer>section.For platforms like Wix, Shopify, Squarespace, use their custom code embed feature.
Save and publish your changes.
Test the widget by visiting your live site and starting a voice call.
Frequently Asked Questions
Q: What browsers support the Voice Widget?
A: The Voice Widget works on most modern browsers (Chrome, Firefox, Edge, Safari) with microphone access enabled.
Q: Do users need to grant microphone access?
A: Yes, the browser will prompt users to allow microphone access before starting a call.
Q: Can I customize the look and feel of the Voice Widget?
A: Yes, customization options are available similar to the standard Chat Widget.
Q: Does the Voice Widget work on mobile devices?
A: Yes, mobile users can initiate calls directly from their browsers if microphone access is allowed.
Q: Will call transfer be supported in the future?
A: Call transfer is not supported in beta, but it is planned for future releases.
Q: Can leads provide their contact information through the widget?
A: Yes, contact info can be collected during the conversation.
Related Articles
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article