Welcome to the guide on the new native Feedback Box for agency users in the WP Hosting dashboard. This feature enables agency owners to send insights, suggestions, or problems directly, ensuring a streamlined line of communication and a faster improvement cycle for your hosting experience.
TABLE OF CONTENTS
- What is Agency User Feedback Box?
- Key Benefits of WordPress Agency User Feedback Box
- How To Use the Agency User Feedback Box
- Frequently Asked Questions
- Related Articles
What is Agency User Feedback Box?
The WordPress Agency User Feedback Box is a built‐in tool within the WP Hosting dashboard that allows agency owners to easily submit feedback without leaving WordPress. It’s designed to capture valuable customer sentiment, be it insights, suggestions, or even frustrations—so that our teams can quickly act on your input and continuously enhance the hosting experience.
Key Benefits of WordPress Agency User Feedback Box
This feature streamlines communication by integrating feedback directly into your everyday workflow, helping to improve overall service quality and user satisfaction.
- Seamless Integration: The feedback box lives inside your WP Hosting dashboard—no extra logins or plug-ins.
- Effortless Submission: A clean, guided form lets you share ideas or issues in seconds.
- Instant Routing: Each comment is piped to a dedicated Slack channel for real-time triage.
- Faster Improvements: Your insights reach the right team immediately, tightening the feedback loop and speeding up fixes and upgrades.
How To Use the Agency User Feedback Box
The usage process is designed with simplicity in mind, ensuring you can start providing feedback almost instantly. Follow these steps to make the most of this new feature:
Note: This feature is visible to Agencies only.- Login to your sub-account.
- Click on the Sites tab.
- Click on the WordPress tab.
- Click on the Feedback Box beside the + Create Site button.
- Clearly write your ideas, troubles or any questions you have in the Feedback box.
- Click on the Send Message button to submit the feedback.
Frequently Asked Questions
Q: Where do my feedback submissions go?
All feedback is sent directly to our dedicated Slack channel, ensuring that your insights reach our team without delay.
Q: Can I update my email address in the feedback form?
Yes, you have the option to edit your email before submitting your feedback.
Q: How will I know if my feedback was successfully submitted?
Upon submission, you’ll see a confirmation message saying “Thanks for helping us improve!”
Q: Is the Feedback Box available to all agency users in the WP Hosting dashboard?
Absolutely. Any agency user with access to the WP Hosting dashboard can use this feature to share feedback.
Q: Can I share multiple pieces of feedback over time?
Yes, feel free to submit feedback as often as needed to help us continuously improve the hosting experience.
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