Stay ahead of billing issues by receiving real-time payment failure alerts directly within your WordPress admin dashboard. With the LC Plugin, HighLevel users are instantly notified of payment problems where they manage their site most—inside wp-admin—so they can act fast and avoid disruptions.
TABLE OF CONTENTS
- What is Automatic Payment Failure Notification?
- Key Benefits of Automatic Payment Failure Notification
- Grace-Period Handling
- Dismiss-and-Repeat Logic
- How To Setup Automatic Payment Failure Notifications
- Frequently Asked Questions
What is Automatic Payment Failure Notification?
Automatic payment failure notification is a built-in feature of the LC Plugin that delivers prominent, contextual billing alerts in the WordPress admin dashboard when a payment fails. This ensures users are aware of payment issues even if they don’t frequently log into the HighLevel platform.
These alerts appear clearly within the wp-admin interface and guide users to take immediate action, reducing the risk of site disruptions due to unpaid invoices.
Key Benefits of Automatic Payment Failure Notification
Understanding the value of this feature helps maximize its impact:
Immediate visibility: Billing notices show up where users are already working—in the WordPress dashboard.
Proactive grace-period handling: Users have a 3-day window to resolve payment issues before lockout.
User-friendly experience: Alerts are dismissible but return on reload/login until resolved.
Reduced churn: Proactively notifies users to fix issues and prevent service interruptions.
Grace-Period Handling
The grace-period system helps ensure users aren’t caught off guard while offering a time buffer for resolution.
Notification Display Period: For 3 days after a failed payment, the site remains functional but displays an alert.
Actionable Prompt: The notice includes a clear call-to-action directing the user to resolve billing.
After Grace Period: If the issue isn’t resolved in 3 days, the site lock mechanism will take effect to prevent further use.
Dismiss-and-Repeat Logic
Notifications are designed to be helpful without being intrusive, ensuring that the user is consistently reminded.
Dismissible Interface: Users can temporarily close the alert.
Persistent Reappearance: The notification will return every time the dashboard is reloaded or on the next login.
Until Resolved: Alerts only stop once the payment issue is fully resolved in the HighLevel account.
How To Setup Automatic Payment Failure Notifications
To ensure the feature functions correctly, the LC Plugin must be properly installed and active on the WordPress site.
Steps to Enable Notification Alerts:
Log in to your WordPress admin dashboard.
Navigate to Plugins > Installed Plugins.
Ensure the LC (LeadConnector) Plugin is installed and activated.
No further setup is needed—alerts will trigger automatically upon payment failure.
Frequently Asked Questions
Q: Do I need to configure anything manually to enable these alerts?
A: No, once the LC Plugin is active, notifications will work automatically upon a payment failure.
Q: Will the notification show on all admin pages or just the dashboard?
A: The alert appears prominently within the admin dashboard for visibility.
Q: What happens if I ignore the alert for 3 days?
A: After 3 days, if the billing issue remains unresolved, your site will be locked until payment is resolved.
Q: Can I turn off the payment failure notice?
A: No, the alert is essential for maintaining service continuity and cannot be permanently disabled until resolved.
Q: Does this feature work if I deactivate the LC Plugin?
A: No, the LC Plugin must be active for alerts to function.
Q: Will my clients see these alerts or just admins?
A: Only WordPress users with admin access will see these payment failure notices.
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