How to Upgrade Your Voice AI Agent for a Better Call Experience

Modified on: Wed, 25 Jun, 2025 at 3:07 PM

Unlock a smarter, more natural, and reliable calling experience by upgrading your Voice AI agent in HighLevel. This article guides you through the benefits and step-by-step process to transition to the new Voice AI Experience.

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TABLE OF CONTENTS

What is the Voice AI Agent Upgrade?
Key Benefits of the Voice AI Agent Upgrade
How To Upgrade the Voice AI Agent
Testing and Optimizing Prompts
Frequently Asked Questions
Related Articles

What is the Voice AI Agent Upgrade?

Upgrading your Voice AI agent in HighLevel introduces a new generation of AI-powered calling, delivering improved voice quality, smarter call handling, and greater stability. This enhancement ensures your automated calls sound more natural and perform more reliably, helping your business provide a superior customer experience.

Key Benefits of the Voice AI Agent Upgrade

Discover how upgrading your Voice AI agent can positively impact your business communications:

Smarter Call Handling: AI responds more naturally and quickly, making conversations smoother and more engaging.
Better Voice Quality: Enhanced tone and clarity make your calls sound more professional and lifelike.
Improved Stability: Fewer interruptions and technical glitches ensure a seamless calling experience for both agents and contacts.
Future-Proofing: Access to ongoing improvements and new features as HighLevel continues to enhance Voice AI capabilities.
Easy Transition: Simple upgrade process with minimal disruption to your current workflows.

How To Upgrade the Voice AI Agent

Upgrading your Voice AI agent is a straightforward process, but proper preparation ensures a smooth transition and preserves your existing configurations. Follow these steps to upgrade safely and effectively:

Note: This upgrade is permanent and may require you to review and adjust your prompts and test the agent. We recommend duplicating your agent before upgrading.

Click on AI Agents from your sub-account.
Click on the Voice AI tab.
Agent List will display all the available Voice AI agents.

Step 2: Select the Agent to Upgrade

From the Voice AI list, click the name of the agent you wish to upgrade. or
Click on the three dots beside the agent name and click on Edit.

Tip: Ensure this is the correct agent, as the upgrade is permanent.

Step 3: Review and Confirm Upgrade

Click Upgrade to New Voice AI Experience, on the top-left corner of the update agent page.
Review the benefits of upgrading, as displayed in the modal.
Click Upgrade to New Voice AI Experience to complete the upgrade process.

Testing and Optimizing Prompts

Testing your prompts after upgrading helps maintain conversational quality and ensures your agent responds as intended.

Use sample calls to check for changes in tone, clarity, or response accuracy.
Adjust prompts for improved naturalness or to leverage new AI capabilities.
For guidance, see AI Prompting 101.

Frequently Asked Questions

Q: Will upgrading affect my existing call flows or prompts?

The upgrade may impact how prompts are interpreted. Always test thoroughly and adjust prompts as needed after upgrading.

Q: Can I revert to the previous Voice AI version if needed?

Yes, if you have created a backup before upgrading, you can restore your previous agent configuration.

Q: Is there any downtime during the upgrade process?

Upgrading is typically seamless, but it’s recommended to test before going live.

Q: Are there additional costs for upgrading to the new Voice AI Experience?

Currently, upgrading is included as part of your existing Voice AI subscription.

Q: How do I know if my agent is already upgraded?

Upgraded agents display a green UPGRADED badge beside the agent name in list of agents.

Q: Can I upgrade multiple Voice AI agents at once?

Each agent must be upgraded individually to ensure proper testing and configuration.