TABLE OF CONTENTS

• How to Fix a Restricted WhatsApp Business Account

  • Why Was Your Account Restricted?

  • How to Request a Review for a Restricted Account
  • What Happens Next?
• FAQ
  • Q. How long does the review process take?
  • Q.Will my account remain restricted during the review process?
  • Q.What should I do if my review request is denied?
  • Q. How can I avoid future restrictions on my WhatsApp Business account?

How to Fix a Restricted WhatsApp Business Account

If your WhatsApp Business account has been restricted, you won’t be able to send or reply to messages. This usually happens when an account does not follow WhatsApp’s policies.

Why Was Your Account Restricted?

Your account may be restricted if:

• It violates WhatsApp’s Business Terms of Service.
• It doesn’t follow WhatsApp’s Messaging or Commerce policies.

If you believe your account was restricted by mistake, you can request a review.

How to Request a Review for a Restricted Account

1. Go to Business Support Home in your WhatsApp Business Manager.
2. Find your restricted account and click on it.
3. Click "Request Review" on the right side of the page.
4. Verify your identity by checking the confirmation box.
5. Enter your mobile number to receive a confirmation code (via SMS or WhatsApp).
6. Enter the code on the next screen and click Continue.
7. Upload an official photo ID (passport, driver’s license, or any government-issued ID) to verify your identity.
8. Click Continue to submit your request.

What Happens Next?

• You will see a message confirming that your request has been received.
• WhatsApp aims to review your request within 48 hours (but sometimes it may take longer).
• Until the review is complete, your account will remain restricted, and you won’t be able to send or receive messages.

FAQ

Q. How long does the review process take?

WhatsApp typically reviews requests within 48 hours, but in some cases, it may take longer.

Q.Will my account remain restricted during the review process?

Yes, your account will stay restricted until the review is complete. You won’t be able to send or receive messages during this time.

Q.What should I do if my review request is denied?

If WhatsApp denies your request, carefully review their policies to understand the reason for the restriction. You can make necessary changes and try submitting another appeal.

Q. How can I avoid future restrictions on my WhatsApp Business account?

To prevent future restrictions, ensure your business follows WhatsApp’s policies, including:

• Only sending messages that comply with WhatsApp’s Messaging Policy.
• Avoiding spam or misleading content.
• Ensuring all business activities follow the Commerce Policy