WhatsApp Coexistence Feature

Modified on: Fri, 21 Feb, 2025 at 7:20 AM

We’re super excited to share that we have launched WhatsApp Coexistence feature

TABLE OF CONTENTS

How to Link your WhatsApp Business account to a Facebook Page
How to Sign Up using the WhatsApp Business Account
Unsupported Countries for WhatsApp Business Accounts
How to Enable Coexistence Feature
How Contacts and Conversation will be synced
How will WhatsApp Conversation Charges Work
FAQs

Prerequisite for WhatsApp Coexistence Beta Feature

1. Business needs to have the latest version of WhatsApp Business App version 2.24.17 or newer
3. Business needs to link your WhatsApp Business account to a Facebook Page
4. WhatsApp business app needs to be open during synchronisation process
5. You should have never integrated with LeadConnector, if you have then you need to delete your WABA account, download WhatsApp Business app and signup again

How to Link your WhatsApp Business account to a Facebook Page

When using the WhatsApp Business app, you can link your Facebook Page with your WhatsApp Business account.

Business Tip: Linking your WhatsApp Business account enables customers visiting your Facebook Page to message you directly on WhatsApp with just one click

To link these accounts, you must have the following:

A Facebook page for your businessAn account on the WhatsApp Business app.
The latest versions of the mobile apps.

You can link your accounts from within the WhatsApp Business app.

Step 1: Open the WhatsApp Business app.
Step 2: On Android, tap More options. On iPhone, tap Settings.
Step 3: Tap Business tools > Facebook & Instagram.
Step 4: Tap Facebook > Continue. This will open the Facebook login page.
Step 5: Enter the login information for your Facebook account. Tap Log In.
Step 6: Select the Facebook Page you want to link to your WhatsApp Business account. Tap Connect WhatsApp. .
Step 7: If you don’t have a Facebook Page, you’ll have the option to create one.
Step 8: You’ll now see a WhatsApp button on your Facebook page.
Step 9: Once you return to the WhatsApp Business app, you’ll see your linked Facebook Page at the top of the Facebook & Instagram screen.

Step 1: Go to settings > WhatsApp > Signup with Facebook

Step 2: Continue with Signup

Step 3: Connect your account to LeadConnector > Get Started

Step 4: Fill in your business information

Step 5: Select how to onboard > Connect your existing WhatsApp Business app

Step 6: Select Connect your existing WhatsApp Business app

Connect your existing WhatsApp Business app
Share your WhatsApp Business account with LeadConnector. You'll still have full access to your WhatsApp Business app and can continue using it

Step 7: Add a phone number for WhatsApp

Step 8: Confirm or edit your WhatsApp Business account

Step 9: Share your contacts and chats

Import contacts and up to six months of chat history from the WhatsApp Business app to LeadConnector. Before you proceed, please update the app to latest version

Look for a message from the official Facebook business account and tap Scan QR code

Step 10: Connect to the Business Platform > Scan the QR code

You can keep using your WhatsApp Business app along with the Business Platform

Step 11: Share chat history and contacts

Step 12: Setup complete

Connect your existing WhatsApp Business App

Share your WhatsApp business account with LeadConnector. You will still have full access to your WhatsApp Business App and can continue using it

NOTE
1. Sending template messages is not supported via WhatsApp Business App, it can only be send through the CRM
2. You will be able to manage your WhatsApp profile from the WhatsApp Business App, and not from the CRM
3. You can only have maximum of one phone number under coexistence

Unsupported Countries for WhatsApp Business Accounts

WhatsApp Business accounts do not support phone numbers with country codes from the following regions and countries. If your business operates in these locations, you may need to explore alternative solutions.

Unsupported Countries

WhatsApp Business account phone numbers from the following countries are not supported:

Australia
India
Japan
Nigeria
Philippines
Russia
South Korea
South Africa
Turkey

Unsupported Regions & Kingdoms

Additionally, WhatsApp Business account phone numbers with country codes from the following regions are not supported:

European Economic Area (EEA)
European Union (EU)
United Kingdom (UK)

How to Enable Coexistence Feature

Step 1: Access Settings

Navigate to the Settings section in your dashboard.

Step 2: Select Labels

Click on the Labels option from the menu.

Step 3: Enable the Coexistence Feature

Locate the Coexistence Feature toggle.
Switch it on to activate the feature.

Once enabled, the feature will be applied to your system settings.

How Contacts and Conversation will be synced

The synchronization process for your chats and contacts typically takes between 4 to 6 hours to complete. The exact duration depends on the volume of data being transferred, specifically:

The number of chat conversations in your history
The total number of contacts in your WhatsApp Business account

Once the synchronization is complete:

Your chat conversations will be accessible under the 'Conversations' tab in the GoHighLevel CRM.
Your contacts will be listed under the 'Contacts' tab.

Please note that the synchronization time may vary slightly based on network conditions and the current load on our servers. During this period, it's important to keep your WhatsApp Business App open and ensure your device maintains a stable internet connection to facilitate a smooth data transfer.

Important: During the synchronisation process, please ensure:

1. Your WhatsApp Business App remains open and active on your device.
2. Your device maintains a stable internet connection throughout the process.

These steps are crucial for a successful and uninterrupted data transfer

Contacts synced from the WhatsApp Business App will have created by WhatsApp

How will WhatsApp Conversation Charges Work

Messages sent from WhatsApp Business App:
- These messages will remain free, just as they are today.
- They will not be counted towards CloudAPI/partner integrity limits or caps based on trust tiering.
Messages sent from Cloud API:
- These messages will be charged based on the existing API pricing model.
- They will go through API messaging enforcement based on trust tiering, as is currently the case.

Message Source	Charges	Integrity Limits/Caps	Trust Tiering
WhatsApp Business App	Free	Not counted	Not applicable
Cloud API	Charged (existing pricing model)	Counted	Applicable

The key principle is that the integration of Cloud API solutions for WhatsApp Business App users maintains the existing pricing structure:

The WhatsApp Business App continues to offer free messaging.
The Cloud API platform charges for messages based on its current pricing model.

This approach allows businesses to benefit from both the free messaging of the WhatsApp Business App for simpler, one-to-one communications, and the more advanced features of the Cloud API for larger-scale or automated messaging, while maintaining clear separation in terms of pricing and enforcement.

FAQs

Q: What is the WhatsApp Coexistence feature?

The WhatsApp Coexistence feature allows businesses to use their existing WhatsApp Business App account with LeadConnector's advanced CRM tools powered by WhatsApp Cloud API.

Q: What version of the WhatsApp Business App do I need?

You need to have the latest version of WhatsApp Business App, version 2.24.17 or newer.

Q: Do I need to link my WhatsApp Business account to a Facebook Page?

Yes, linking your WhatsApp Business account to a Facebook Page is a prerequisite for using this feature.

Q: Can I use this feature if I've previously integrated with LeadConnector?

No, if you have previously integrated with LeadConnector, you need to delete your WABA account, download the WhatsApp Business app, and sign up again.

Q: How do I link my WhatsApp Business account to a Facebook Page?

The article provides step-by-step instructions on how to link your accounts through the WhatsApp Business app.

Q: Can I send template messages through the WhatsApp Business App after connecting to GoHighLevel?

No, sending template messages is only supported through the CRM, not via the WhatsApp Business App.

Q: Can I manage my WhatsApp profile from the GoHighLevel CRM?

No, you will only be able to manage your WhatsApp profile from the WhatsApp Business App, not from the CRM.

Q: How many phone numbers can I have under coexistence?

You can only have a maximum of one phone number under coexistence.

Q: Are there limits on the number of marketing messages I can send?

Yes, there are messaging limits. You can potentially increase your limit from 250 to 1,000 business-initiated conversations in a 24-hour period based on messaging quality and volume.

Q: If I have a Meta Verified blue badge in my WhatsApp Business App, will it transfer to the partner platform?

No, the WhatsApp Coexistence feature currently doesn't allow blue badge verification transfers from the SMB app to the Cloud API or vice versa.

Q: Who is the Coexistence Feature designed for?

It's designed for WhatsApp businesses who primarily use the WhatsApp Business App and are looking for advanced tools to manage conversations at scale or integrate complex needs such as payments, shipping, and leads management.

Q. Is there a limit on the number of marketing messages a Coexistence business can send on Cloud API?

The limit would follow the existing Messaging Limits. In addition, please note that you are not required to complete Business Verification in order to unlock a higher messaging limit than 250 business-initiated conversations in a 24-hour moving period. Open 1,000 or more business-initiated conversations in a 30-day moving period using templates with a high quality rating rating. Once you reach this threshold, we will analyze your messaging quality to determine if your messaging activity warrants an increase to your messaging limit. Based on this analysis, we will then either approve or deny an increase. Businesses can increase their messaging limit from 250 to 1,000 and show their business’ display name.

Q. If I already have the Meta Verified blue badge in WhatsApp Business App, will I be able to maintain that when I connect to a partner platform?

At the moment, WhatsApp Coexistence feature doesn’t allow blue badge verification transfers from the SMB app to the Cloud API or vice versa.

Q. What is Coexistence

Ability for businesses to use the WhatsApp Business App and access Cloud API solutions at the same time. With that, businesses who primarily use the WhatsApp Business app will now be able to leverage Cloud API-enabled tools to connect with their customers at scale while retaining their WhatsApp Business App and phone number for continuity.

Q. Who is Coexistence Feature for?

WhatsApp businesses, who primarily use WhatsApp Business App today, and are looking for advanced tools from Partners to manage conversations at scale or to integrate complex needs such as payments, shipping, and leads management to optimize business outcomes.

Q. Why is my country not supported for WhatsApp Business accounts?

WhatsApp has restrictions on certain country codes due to regulatory, compliance, or service limitations. Unfortunately, if your country is on the unsupported list, you won’t be able to register a WhatsApp Business account using a phone number with that country code.

Q. Can I use a phone number from a supported country while operating in an unsupported country?

Yes, you can register a WhatsApp Business account with a phone number from a supported country and use it while operating in an unsupported country. However, make sure to comply with local regulations and WhatsApp’s policies.

Q. Are there any alternative solutions if my country is not supported?

If your country is on the unsupported list, you may consider using alternative communication channels, such as SMS, email, or other messaging platforms. Additionally, you can check for any updates from WhatsApp, as supported regions may change over time.

Q.What is the Coexistence Feature?

The Coexistence Feature allows multiple workflows or systems to operate simultaneously without conflicts, ensuring a seamless experience.

Q. How do I enable the Coexistence Feature?

Navigate to Settings in your dashboard>Select Labels from the menu>Locate and enable the Coexistence Feature by toggling it on

Q.Where can I find the Coexistence Feature in my settings?

You can find it under Settings → Labels in your dashboard.

Q. Do I need admin access to enable the Coexistence Feature?

Yes, in most cases, only users with admin privileges can access and modify this setting.

Q.Will enabling the Coexistence Feature affect existing configurations?

No, enabling this feature will not overwrite or disrupt existing settings. It simply allows multiple functionalities to coexist smoothly.

Q.Can I disable the Coexistence Feature after enabling it?

Yes, you can disable it anytime by returning to Settings → Labels and toggling the feature off.